Ieshia Clark
Little Elm,TX
Summary
I am seeking full-time employment as a remote associate with a reputable organization with growth opportunities. Im a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new problems solving skills with customers.
Overview
24
24
years of professional experience
Work History
Claims Agent- Liberty Mutual
Teleperformance USA
Scranton, PA
09.2023 - Current
- Conducted quality, timely performance feedback and performance appraisals.
- Developed and maintained strong relationships with customers to ensure satisfaction.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Examined claims, records and procedures to grant approval of coverage.
Certified Tax Preparer
Glorias Foundation Services
Hazel Crest, IL
06.2020 - 07.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Tax Office Manager
Consumer Resources
Hazel Crest, IL
12.2016 - 05.2020
- Monitored office supplies to replenish needed inventory before depletion.
- Performed research into current trends in taxation law to stay up-to-date on regulations.
- Ensured all paperwork was completed accurately and timely submitted to government agencies.
- Monitored changes in federal, state, and local laws related to taxation.
Tax Preparer
Citi Refund
Homewood, IL
01.2010 - 12.2016
- Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
- Assisted customers with any questions they had about their taxes or filing status.
- Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
- Used tax form instructions and tables to complete tax forms.
Life Insurance Agent
Primerica
Duluth, GA
02.2004 - 05.2009
- Provided personalized service to clients by phone, email, or in-person meetings.
- Conducted policy reviews to identify opportunities for additional coverage or adjustments.
- Educated clients on various types of life insurance policies available in the market.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Calculated premiums and established payment methods.
Cashier
Popeyes
Harvey, IL
07.2001 - 01.2004
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Certified Tax Preparer- Obtained PTIN -
Liberty Tax
Chicago Heights, IL12-2009
Associate in Business Management - Business Administration
Purdue University
Hammond, IN05.2000
High School Diploma -
Thornton Township High School
Harvey, IL05.1998
Skills
- I have 10 years of Customer Service
- I can type 50 WPM
- I am familiar with MS Office (Word and Excel)
- I am enthusiastic and great with problem-solving
- I am also a very organized and detail-oriented person
- I am a great critical thinker which shows tremendously with my ability to work as a team
- I also have outstanding time management and organizational skills
Timeline
Claims Agent- Liberty Mutual
Teleperformance USA
09.2023 - Current
Certified Tax Preparer
Glorias Foundation Services
06.2020 - 07.2023
Tax Office Manager
Consumer Resources
12.2016 - 05.2020
Tax Preparer
Citi Refund
01.2010 - 12.2016
Life Insurance Agent
Primerica
02.2004 - 05.2009
Cashier
Popeyes
07.2001 - 01.2004
Certified Tax Preparer- Obtained PTIN -
Liberty Tax
Associate in Business Management - Business Administration
Purdue University
High School Diploma -
Thornton Township High School
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