Isabella Sanderson
Sutherland Global
Montgomery
1
Certification
9
years of professional experience
Claims Adjuster with 4 years of claims handling experience, with a proven ability to manage time effectively. At Sutherland Global, I was given the opportunity to lead my team to success, and found effective ways to improve our teams performance while understanding their needs as agents.
I also was one of the few chosen to be licensed out of 3 people who were given the opportunity.
Work History
Property Claims Adjuster - Aircover Agent
4 Years 6 Months- Triaged and prioritized 50+ cases daily, ensuring adherence to turnaround-time expectations.
- Delivered exceptional service for hosts and guests to support positive hospitality experiences.
- Coordinated team tasks to maintain compliance with client metric requirements.
- Planned and facilitated team meetings and delivered performance-improvement presentations.
- Reviewed and assessed claims within 10 days, validating decisioning with policy-backed information to support equitable outcomes.
Kennel Technician Supervisor
4 Years 4 Months- Supervised kennel staff to maintain feeding, cleaning, and exercise routines across boarding areas.
- Monitored animal health, reporting concerns promptly to support veterinary follow-up and care adjustments.
- Enforced sanitation standards for kennels, play areas, and supplies to promote safe housing conditions.
- Trained new kennel team members on animal handling, cleaning procedures, and daily care protocols.
Personal Banker - Representative
3 Years 11 Months- Resolved account and fee-related user issues by handling 50–60 inbound calls per day and providing troubleshooting assistance.
- Assessed escalating incidents, applied conflict-resolution techniques, and de-escalated outcomes to limit supervisor call frequency as much as possible.
- Explained account types clearly to users and answered questions to help match user needs with appropriate account options.
- Supported onboarding by training new hires and assisting with new classes to improve call-handling proficiency.
Education
High School Diploma
Skills
19 years of experience with Microsoft Products + Windows
10 years of experience with Chrome software
8 years of experience with CRM systems
namely Salesforce
Zendesk
and Jira
3 years of experience training and support in management.
Good at effectively managing my time and tasks to ensure completion.
Adaptable to any situation
customer facing and work facing.
Certification
Licensed Insurance Property & Casualty Claims Adjuster
License Number: 3004335872
NPN:22298198
Timeline
Property Claims Adjuster - Aircover Agent
Sutherland Global
04.2022 - CurrentRead More
Personal Banker - Representative
Foundever
05.2018 - 04.2022Read More
Kennel Technician Supervisor
Petland Montgomery
12.2017 - 04.2022Read More
McKenzie High School
High School Diploma
Read More