Ieshia Gilmore

• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Developed age-appropriate activities and crafts to engage children.
• Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
• Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
• Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

Customer service representative