Ieshia Mike

Maximized customer service by training staff, overseeing operations, and resolving issues.

• Adhered to state laws regarding alcoholic beverage services and customer regulations.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Correctly calculated inventory and ordered appropriate supplies.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Provided clerical support to company employees by copying, faxing, and filing documents.

• Also provided groundskeeping support in the summer months

• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members
• All day to day operations

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Kept accounts in balance and ran daily reports to verify totals.
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.

Trained staff to provide excellent customer service, apply best practices and comply with procedures.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Provided multi level administrative assistance in many complicated cases, such as class actions, antitrust litigations, consumer, insurance, and healthcare lawsuits, and settlements involving the SEC.