Ifeanyi Ekechukwu
San Jose,CA
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. CStrong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
9
9
years of professional experience
Work History
Catering Server
Bon Appetit At Google
01.2020 - Current
- Provide friendly, courteous service to create memorable moments for guests.
- Respond to customer inquiries and resolve complaints to establish trust and meet or surpass customer expectation.
- Assist customers in selecting menu items, answer questions and provide general information.
- Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Serve appetizers, deliver entrees, and refill beverages for banquet guests.
Server
Outback Steakhouse
02.2019 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Food Runner
BJ's Restaurant & Brewhouse
09.2015 - 10.2016
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
Retail Sales Associate
Sheikh Shoes
11.2014 - 07.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts - Business Administration
De Anza College
Cupertino, CA06.2017
Skills
- Operational Efficiency
- Guest Relations
- Customer Assistance
- Upselling Strategies
- POS Systems
- Event Planning and Management
- Video Editing
- Brand Consistency
Timeline
Catering Server
Bon Appetit At Google
01.2020 - Current
Server
Outback Steakhouse
02.2019 - 01.2020
Food Runner
BJ's Restaurant & Brewhouse
09.2015 - 10.2016
Retail Sales Associate
Sheikh Shoes
11.2014 - 07.2015
Associate of Arts - Business Administration
De Anza College
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