IFEOMA IGWE
Pflugerville,TX
Summary
Recent graduate seeking a company where I can grow, contribute, and build a long-term career. Dedicated to quickly adapting to new challenges, with strong problem-solving abilities and a proven track record of fostering positive relationships with clients and team members. Focused on supporting team success and achieving results.
Overview
8
8
years of professional experience
Work History
Certified Medication Aide
Kare Hero
Austin, TX
02.2019 - 01.2025
- Administered medication and maintained accurate records in accordance with state regulations.
- Participated in audits and process improvement initiatives.
- Strengthened attention to detail and compliance-skills applicable to HR documentation and regulatory functions.
- Collaborated with healthcare team members to ensure quality care delivery.
- Participated in safety training and adhered to infection control protocols.
Customer Service Representative
ACN
Austin, TX
11.2021 - 12.2023
- Delivered prompt, professional support that boosted customer satisfaction in a measurable increase in positive customer feedback by 50%.
- Trained and mentored new representatives on service standards.
- Helped refine customer service protocols, improving consistency and efficiency.
Certified Medication Aide / Nurse Aide
Park Bend Health Center
Austin, TX
10.2016 - 04.2019
- Provided patient-centered care and maintained detailed documentation.
- Developed crisis management and interpersonal skills.
- Experience with record-keeping directly applicable to employee file and HR data management.
Education
Bachelor of Business Administration (BBA) - Human Resources Management
Lamar University
Skills
- HR Policy Compliance
- Talent Acquisition Support
- Employee Relations
- Records & Document Management
- Microsoft Office (Word, Excel, PowerPoint)
- Tableau (Data Visualization & HR Reporting)
- SAP (HRIS Experience)
- Communication & Teamwork
- Time Management
- Problem Solving
- Adaptability & Resilience
- Attention to Detail & Compliance
- Customer Service Excellence
- Administrative & Organizational Skills
- Data entry
Awards
Dean's List, Lamar University, Academic Excellence (GPA 3.6)
Certification
- Life insurance
- CMA
- CNA
Projects
HR Capstone Project - Employee Engagement & Retention Strategy, Lamar University, Spring 2025, Researched key factors influencing employee turnover., Designed a strategic retention plan aligned with HR best practices., Presented recommendations to faculty with actionable insights to improve engagement.
Timeline
Customer Service Representative
ACN
11.2021 - 12.2023
Certified Medication Aide
Kare Hero
02.2019 - 01.2025
Certified Medication Aide / Nurse Aide
Park Bend Health Center
10.2016 - 04.2019
Bachelor of Business Administration (BBA) - Human Resources Management
Lamar University