Lititia Nwajei
Bloomfield,NJ
Summary
Proven Associate Banker at JPMorgan Chase, adept in effective communication and meticulous attention to detail, enhanced client relationships and branch revenue through strategic cross-selling. Achieved high customer satisfaction by resolving issues swiftly, backed by FINRA SIE certification and knowledge of NASAA Series 66 exam. Demonstrated resilience in managing risk and maintaining transaction accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate Banker
JPMorgan Chase
Montclair, NJ
02.2024 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
Education
Bachelor Of Accountancy - Accounting
Wilmington University
New Castle, DESkills
FINRA SIE Certificate
NASAA Series 66
Effective Communication
Resilience
Attention to Detail
Meticulous
Cross-selling and Up-selling
Exceptional Relationship Building
Certification
FINRA SIE Certification
Timeline
Associate Banker
JPMorgan Chase
02.2024 - Current
Bachelor Of Accountancy - Accounting
Wilmington University