Ifrah Hassan
Chaska,MN
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Suhur's Henna
06.2024 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided personalized customer service and scheduling for henna appointments.
- Managed social media inquires and booking coordination, increasing engagement and appointment rates
Education
Minnesota Connections Academy
Saint Paul, MN05-2027
Skills
- Customer service & Communication
- Active listening
- Critical thinking
- Retail & Business Operation
Timeline
Customer Service Representative
Suhur's Henna
06.2024 - 08.2025
Minnesota Connections Academy
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