Summary
Overview
Work History
Education
Skills
Training
References
Educational Skills
References
Timeline
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Iftekhar Hossain

Gaithersburg,MD

Summary

Accomplished Assistant Service Manager with a proven track record at STAR TECH ENGINEERING LIMITED, adept in overseeing service centers and enhancing operational efficiency. Skilled in problem-solving and communication, successfully implemented Apple product distribution and service improvements. Certified in ACMT and ACiT, demonstrating a blend of technical proficiency and teamwork. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.

Overview

10
10
years of professional experience

Work History

Assistant Service Manager, Service & Department

STAR TECH ENGINEERING LIMITED
09.2024 - 12.2024
  • Survey and monitoring all 17 Service Centers and generate attendance report of Staffs
  • Manage and given instruction of any new task from management side to RMA section
  • Manage and query the RMA report of all Service Centre
  • Establish the sales query from sales part to RMA section and manage the sales update report
  • Lead and manage training of new product line with service support of warranty product
  • Retail and distribution report generate and take survey of regular sales update
  • Distribution foreign claim report survey and manage the luau fault side to recover faulty part for foreign claim
  • Online customer query support survey and manage the online support prompt service
  • Manage KPI of service engineer by monthly task basis
  • Manage Retail hub service support and manage corporate deal
  • Manage and establish project or fair product lineup for smooth operation
  • Manage Old stock report and establish the push sales from service centre

Service Manager & Engineer of Apple Dept.

COMPUSTAR PRIVATE LIMITED (CPL) – UNION GROUP
09.2018 - 12.2022
  • Implementation of Apple Authorized iPhone Products Distribution in Bangladesh
  • Ensure the Warranty & Non-Warranty Apple Products Service & Support
  • Implement the Dealers, Distributors & retailer’s product feasibility & Support
  • Ensure the Apple MFI Certified Accessories Support to the vendors and Distributors
  • Apple Service & Sales Policy Maintain and procured the Apple ASP Distribution ship
  • Ensure the DOA products Apple channel & Distributors Settlement Policy

R&D Engineer of Apple Dept.

COMPUTER SOURCE PRIVATE LIMITED
11.2014 - 08.2018
  • Day-to-day management of outdoor & indoor Support Apple Product Warranty and Servicing
  • Implemented and supervised of Apple Computers, iPhone, iPad, iWatch, iOS TV & Apple Network Products
  • Implementation of Backup, New Operating System Installation, Network configuration, Software’s Installations, Restoration Processes, E-mail configurations, Printers setup, Time Machine Setup and solutions
  • Develop the software of Apple products for compatibility between IBM and Linux based products
  • ACMT 2015, ACMT 2016, ACiT 2016 Certified Engineer (ACMT= Apple CERTIFIED Macintosh Technician)

Education

M.Sc. -

North South University
01.2008

B.Sc. -

Institute of Business Administration And Information System (IBAIS) University
01.2005

Skills

  • Excellent Communication
  • Problem solving
  • Analytic
  • Team player
  • Interaction
  • Operating Systems
  • Efficiency
  • Microsoft Office
  • Adobe Acrobat

Training

  • NPC Training of HP in India
  • DELL Training of DELL Distribution Centre in Singapore
  • Apple Service Training in Singapore

References

Upon Request

Educational Skills

  • North South University, 08/01/2008, M.Sc.
  • Institute of Business Administration And Information System (IBAIS) University, 05/01/2005, B.Sc.

References

References available upon request.

Timeline

Assistant Service Manager, Service & Department

STAR TECH ENGINEERING LIMITED
09.2024 - 12.2024

Service Manager & Engineer of Apple Dept.

COMPUSTAR PRIVATE LIMITED (CPL) – UNION GROUP
09.2018 - 12.2022

R&D Engineer of Apple Dept.

COMPUTER SOURCE PRIVATE LIMITED
11.2014 - 08.2018

M.Sc. -

North South University

B.Sc. -

Institute of Business Administration And Information System (IBAIS) University

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Iftekhar Hossain