Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

IFTEKHAR RAHMAN

Brooklyn,NY

Summary

Disciplined and mission-focused professional with 5+ years of experience in technical operations, customer service, problem-solving, and high-pressure environments across the U.S. Army Reserve, Tesla, and Apple. U.S. Army Reserve Specialist experienced in operating within structured environments, following established procedures, maintaining accountability, and working effectively as part of a team. Demonstrated ability to assess situations, troubleshoot complex problems, communicate with diverse individuals, and make sound decisions under pressure. Brings strong attention to detail, adaptability, integrity, and a commitment to public service, safety, and mission accomplishment.

Overview

1
1
Certification
7
7
years of professional experience

Work History

SPECIALIST E-4 (8 Hours Per Week)

US Army Reserves
Trenton, United States
04.2023 - Current
  • MOS 91b Wheeled Vehicle mechanic.
  • CLS (Combat Life Saver) qualified.
  • H8 (Vehicle Recovery Operations) qualified.
  • Executed maintenance and repairs on military-grade vehicles under diverse conditions to enhance reliability.
  • Achieved 95% diagnostic accuracy for complex drivetrain, hydraulic, and electrical systems.
  • Inspected fleet to ensure operational readiness and availability.
  • Instructed soldiers on repair techniques and risk management strategies.
  • Recognized for exemplary leadership in equipment risk assessment.

SERVICE TECHNICIAN (40 Hours Per Week)

Tesla Inc.
Paramus, United States
08.2024 - 08.2025
  • Diagnosed and repaired electric vehicle systems, including batteries, drivetrains, and software faults.
  • Conducted an average of 6-7 vehicle services per day to prevent delivery delays.
  • Ensured high-voltage safety compliance through meticulous procedures and torque accuracy.
  • Reduced vehicle turnaround time by 15% via streamlined service workflows.
  • Updated service documentation for Model S, 3, X, Y, and CyberTruck platforms to enhance clarity.
  • Collaborated with team members to streamline workflow processes during service calls.

GENIUS BAR TECHNICAL SPECIALIST (35 hour per week)

Apple Inc.
Manhattan, United States
09.2021 - 12.2022
  • Resolved 30+ hardware/software issues daily for iOS/macOS devices with a 90% first-touch resolution rate
  • Delivered personalized technical support while maintaining customer satisfaction scores >95%
  • Trained and mentored 10+ new hires in Apple's troubleshooting and customer engagement protocols
  • Assisted in implementing Genius Bar appointment optimization, reducing wait times by 20%

ASSISTANT STORE MANAGER (35 Hours Per Week)

Dominos Pizza LLC
Brooklyn, United States
05.2020 - 09.2021
  • Managed daily store operations, including staffing, budgeting, and inventory oversight
  • Increased store profitability by 12% and achieved 5-star regional rating
  • Hired and trained 15+ employees, improving productivity and team morale
  • Analyzed daily sales trends and optimized schedules to reduce labor costs by 10%
  • Fostered a customer-first culture, boosting repeat visits and online reviews

SUMMER CAMP COUNSELOR (40 Hours Per Week)

The YMCA of Greater New York
Manhattan and Bronx, United States
07.2019 - 08.2021
  • Supervised 20+ children daily, ensuring safety, inclusion, and educational enrichment
  • Organized off-site field trips to city attractions with zero incidents reported
  • Developed camp activities that boosted engagement and team building
  • Trained junior counselors in youth development and conflict resolution
  • Praised by parents and leadership for energy and dedication

TAKEOUT CASHIER AND REP (35 Hours Per week)

Junior's Cheesecake & Restaurant
Brooklyn, New York
05.2019 - 03.2020
  • Managed $2,000+ in daily transactions and reconciliations with 100% accuracy
  • Provided excellent customer service in high-volume takeout setting
  • Assisted with table seating and order coordination during peak hours
  • Handled customer concerns with professionalism, maintaining satisfaction
  • Trained new hires on POS system and front-of-house operations

Education

BBA - Computer Information Systems

CUNY Baruch College
Manhattan, New York
06-2026

Skills

  • Vehicle diagnostics & maintenance
  • Python scripting and automation
  • SQL data retrieval
  • HTML structure
  • MacOS and iOS troubleshooting
  • Microsoft Office Suite proficiency
  • SaaS management
  • Root cause analysis
  • System calibration
  • High-voltage safety protocols
  • Preventive maintenance planning
  • Data recovery
  • Software installation and configuration
  • Technical documentation
  • Inventory management & control
  • Performance KPI tracking
  • Budgeting and resource allocation
  • Scheduling and staff coordination
  • Cross-functional team leadership
  • Quality assurance processes

Certification

Active Security Clearance (T3 – Secret Eligible), Tesla Service Technician Onboarding, 2024, Refrigerant handling Section 609, 2023, Wheeled Vehicle Mechanic Advanced Individual Training (AIT), U.S. Army, 2023, Combat Life Saver (CLS), OSHA-10 General Safety Certification, 2023, Apple Genius Bar Training & Certification, 2021, Intuit Academy Tax Specialist level 1, 2025

Custom

Security Clearance : Secret Eligible (T3 Investigation Adjudicated)

Timeline

SERVICE TECHNICIAN (40 Hours Per Week)

Tesla Inc.
08.2024 - 08.2025

SPECIALIST E-4 (8 Hours Per Week)

US Army Reserves
04.2023 - Current

GENIUS BAR TECHNICAL SPECIALIST (35 hour per week)

Apple Inc.
09.2021 - 12.2022

ASSISTANT STORE MANAGER (35 Hours Per Week)

Dominos Pizza LLC
05.2020 - 09.2021

SUMMER CAMP COUNSELOR (40 Hours Per Week)

The YMCA of Greater New York
07.2019 - 08.2021

TAKEOUT CASHIER AND REP (35 Hours Per week)

Junior's Cheesecake & Restaurant
05.2019 - 03.2020

BBA - Computer Information Systems

CUNY Baruch College
IFTEKHAR RAHMAN