Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Iftu Aga

Nashville,TN

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated to keeping records accurate and controls tight to meet all business need. Systematic and well-organized with strong attention to detailed mathematical acumen and demonstrated analytical skills and an ability to interpret complex data in meaningful.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Hertz Car Rental
Nashville, TN
04.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

  • Provided exceptional customer service to Hertz clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Demonstrated strong communication skills by effectively assisting customers via phone, email, and in-person interactions.
  • Utilized problem-solving abilities to resolve customer concerns efficiently and maintain positive customer relationships.
  • Managed customer reservations, processed rental agreements, and addressed billing inquiries accurately and efficiently
  • Collaborated with team members to streamline processes and improve overall customer experience.
  • Received positive feedback from customers for delivering high-quality service and exceeding their expectations.

TLC Operator /New Hire Trainer

Asurion
Smyrna, TN
02.2020 - 03.2023
  • Inspecting smartphones before performing the kitting process by following a given work instruction, Job aids, and meeting quality requirements
  • Assisting and training new hires on Kitting process, material handling, PPS ( Pick, Pack, and Ship)
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Inbound Picker/Problem Solver

Amazon Fulfilment BNA3
Murfreesboro, TN
03.2019 - 12.2020
  • Cross-trained on Outbound Stowing and Picking roles in order to provide skilled back-up for customer-facing teams
  • Troubleshot and resolve a problem that an associate encounter with inventory including printing ASIN labels, damage out products, and locating the products
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

Medical Assistant/Phlebotomist

Pinnacle Internal Medicine
Winchester, TN
10.2017 - 02.2019
  • Created, maintained, and scanned copies of medical records in electronic health record formats and Microsoft Excel
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security
  • Measured patient peak flows to improve workflow efficiency
  • Maintained inventory, vaccination, and product expiration logs to record updated documentation for tracking purposes
  • Kept facility stocked with necessary supplies, equipment and instruments
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.

Cashier and Assistant Manager

Valley Cove Bistro
Cowan, TN
12.2014 - 08.2017
  • Operated cash register, collected payments, and provided accurate change
  • Accepted cash and credit card payments, issued receipts and provided change
  • Trained new team members in cash register operation, stock procedures and customer services
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers
  • Investigated and resolved discrepancies in monthly bank accounts
  • Prepared monthly and year-end closing statements, financial documents and invoices
  • Created and executed short- and long-term customized comprehensive financial strategies to reach restuarant's goals
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
  • Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.

Education

Bachelor of Science - Computer Science And Cybersecurity

Alabama A & M University
12-2025

Associate of Science - Health Science

South College
03.2020

Medical Assisting And Phlebotomy -

Winchester Medical Assistant Program
05.2016

Skills

  • Auditing
  • Problem Solving
  • Sales tracking
  • Month-end financial close and reporting
  • Data analysis
  • Critical Thinking
  • Attention to details
  • Microsoft Excel
  • Powerpoint
  • Microsoft Word
  • Etc
  • Sales Strategies

Accomplishments

  • Promoted from Cashier to Assistant manager, in less than 12-month.
  • Recognized as Employee of the moth in 2020 for outstanding performance and team contributions.
  • Saved company money on consistent basis by working with loss prevention to monitor high-risk areas working as assistant manager in 2016.

Timeline

Customer Service Representative

Hertz Car Rental
04.2023 - 02.2024

TLC Operator /New Hire Trainer

Asurion
02.2020 - 03.2023

Inbound Picker/Problem Solver

Amazon Fulfilment BNA3
03.2019 - 12.2020

Medical Assistant/Phlebotomist

Pinnacle Internal Medicine
10.2017 - 02.2019

Cashier and Assistant Manager

Valley Cove Bistro
12.2014 - 08.2017

Bachelor of Science - Computer Science And Cybersecurity

Alabama A & M University

Associate of Science - Health Science

South College

Medical Assisting And Phlebotomy -

Winchester Medical Assistant Program

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