Isabel Nichols
Norman,OK
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Archon Resources
Noble, OK
12.2025 - Current
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Built rapport with customers through active listening, empathy, and personalized interactions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Line Cook
Sodexo Live!
Goldsby, OK
08.2023 - 11.2025
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Maintained a clean and organized work station, following sanitation guidelines at all times
- Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
- Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
- Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
- Followed all food safety regulations including temperature monitoring and labeling of prepared foods
Call Center Agent
Archon Resources
Norman, OK
06.2022 - 07.2023
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
- Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
- Consistently met or exceeded monthly sales targets through effective upselling and cross-selling techniques
- Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies through ongoing training sessions
- Recognized as top performer based on consistently meeting or exceeding key performance indicators (KPIs) such as average handle time (AHT), quality scores (QA), sales conversion rates
Multiple Positions
Express Employment Professionals
Norman, OK
01.2021 - 06.2022
- Auditor @ Stonehouse
- Warehouse puller @hitachi
- Receptionist @ brown o’haver
Teacher
Middle Earth Child Development Center
Norman, OK
08.2020 - 11.2020
- Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities
- Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension
- Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners
Server
Gaberiños Italian restaurant
Norman, OK
01.2020 - 08.2020
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 16 tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
Server/Bartender
Buffalo Wild Wings
Norman, OK
08.2019 - 01.2020
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
Cashier
Taco Casa
Moore, OK
06.2019 - 08.2019
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Education
High School Diploma - Diploma
Epic Charter School
Remote05.2028
Skills
- Clerical experience
- Microsoft Powerpoint
- Empathy
- Data entry
- Phone etiquette
- Call center
- Databases
- Microsoft Office
- Data collection
- Time management
- Office experience
- Bilingual
- Microsoft Word
- Typing
- POS
- Administrative Experience
- Database management
- Sign language
- Retail sales
- Customer Service
- Analysis skills
- Microsoft Excel
- Auditing
- Multi-line phone systems
- Manufacturing
- Computer skills
- Experience with Children's growth education
Certification
First Aid Certification
Timeline
Customer Service Representative
Archon Resources
12.2025 - Current
Line Cook
Sodexo Live!
08.2023 - 11.2025
Call Center Agent
Archon Resources
06.2022 - 07.2023
Multiple Positions
Express Employment Professionals
01.2021 - 06.2022
Teacher
Middle Earth Child Development Center
08.2020 - 11.2020
Server
Gaberiños Italian restaurant
01.2020 - 08.2020
Server/Bartender
Buffalo Wild Wings
08.2019 - 01.2020
Cashier
Taco Casa
06.2019 - 08.2019
High School Diploma - Diploma
Epic Charter School