ASHLEY MURPHY
Mishawaka,IN
Summary
Detail-oriented operations, customer service, and administrative professional with experience in the waste and recycling and financial services industries. Skilled in problem solving, route issue resolution, customer communication, auditing, data analysis, and cross-functional coordination. Proven ability to manage competing priorities, analyze information, maintain accurate records, and support operational efficiency in fast-paced environments. Currently pursuing a degree in Business Administration with prior coursework in Data Analytics, including reporting, database management, and data visualization.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Waste Connections / Waste Away Group
Elkhart, Indiana
09.2022 - Current
- Provide customer service and administrative support for residential, commercial, and municipal waste and recycling customers.
- Investigate and resolve billing inquiries, missed collections, account discrepancies, and service-related concerns while maintaining a high level of customer satisfaction.
- Coordinate with drivers, dispatch, operations personnel, supervisors, and municipal representatives to resolve customer issues and operational concerns.
- Serve as a point of escalation for complex customer concerns and dissatisfied customers, utilizing advanced problem-solving and conflict-resolution skills.
- Review account history, service records, and documentation to identify solutions and ensure accurate account maintenance.
- Maintain detailed customer records, process account updates, and ensure accurate documentation within company systems.
- Handle a high volume of customer interactions while meeting quality, productivity, and service expectations.
- Collaborate with multiple departments to support operational efficiency and customer retention.
- Recognized as Employee of the Year for the Customer Service Department in 2025 for exceptional performance, customer service excellence, and contributions to team success.
Teller Team Leader / Relationship Banker
MutualBank
Granger, Indiana
10.2016 - 12.2019
- Served as a branch supervisor while providing financial guidance and personalized banking solutions to consumer and business clients.
- Opened and maintained checking, savings, and other deposit accounts while identifying customer needs and recommending appropriate banking products and services.
- Originated and processed consumer loan applications, gathered supporting documentation, and guided customers through the lending process.
- Supervised daily teller operations and assisted with employee training, development, and workflow management.
- Managed vault operations, cash handling, balancing, and reconciliation activities while ensuring compliance with internal controls.
- Performed branch audits and operational reviews to verify accuracy, compliance, and adherence to bank policies and procedures.
- Resolved customer concerns and account issues through effective communication, relationship management, and problem solving.
- Recognized as a top referral producer for licensed banking products and services and earned recognition for outstanding sales referrals and customer relationship development.
Education
Associate of Applied Science - Data Analytics
Ivy Tech Community College
In Progress01-2027
Skills
- Administrative Support
- Customer Service
- Account Management
- Data Entry
- Billing Support
- Sales Support
- Report Preparation
- Microsoft Office Suite
- Microsoft Excel
- Auditing
- Problem Solving
- Customer Relations
- Conflict Resolution
- Documentation Management
- Record Keeping
- Municipal Coordination
- Communication
- Organization
- Time Management
HONORS & RECOGNITION
Employee of the Year, Customer Service Department (2025), Top Referral Producer Recognition, MutualBank
Timeline
Customer Service Representative
Waste Connections / Waste Away Group
09.2022 - Current
Teller Team Leader / Relationship Banker
MutualBank
10.2016 - 12.2019
Associate of Applied Science - Data Analytics
Ivy Tech Community College