Iftu Hassan
Roseville,MN
Summary
Motivated and confident individual seeking a career with an organization that offers talent sharing and personal growth. Demonstrated strong collaborative and multitasking skills in a fast-paced environment, ensuring efficient handling of diverse tasks. Transitioning into a new field, focusing on leveraging problem-solving capabilities and adaptability. Eager to find opportunities to apply and develop versatile skills within a dynamic and supportive setting.
Overview
6
6
years of professional experience
Work History
Value Stream Associate
Renewal By Anderson
11.2023 - Current
- Delivered high-quality products consistently by closely monitoring production processes and addressing any deviations promptly.
- Increased employee engagement through regular feedback sessions, skill development programs, and recognition initiatives.
- Improved product quality by conducting regular inspections and following safety protocols.
- Increased team collaboration with active participation in daily briefings and problem-solving sessions.
- Operated machinery to meet production targets and ensure timely delivery of products.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Line Leader/Machine Operator
Aveda
01.2022 - 11.2023
- Check/Prep machine and work station for a shift, coordinate products with order numbers to meet shift needs.
- Assign workers their station, conduct station switches after each break.
- Keep track of and document quantity of products used in a single shift. Document left over product not used during the shift. report findings to spread sheet to keep track of product usage.
- Weight first 6-12 products to ensure weight requirements are meet. Assist machine operator in set up the machine and help bring products from manufacturing area.
- Safely operated production and manufacturing systems to avoid accidents and mishaps.
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
Health Care Specialist
MEDICA HEALTH PLAN
01.2021 - 01.2022
- Received Inbound / made outbound calls. assisted customers regarding their benefit plans, prescription coverage, procedure coverage, discuss deductibles.
- Explain the different physicians, specialist, clinic/hospitals covered in their network.
- Handle and process investigations of claims.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
ACCOUNT RESOLUTION SPECIALIST
JEFFERSON CAPITAL SYSTEM
03.2019 - 01.2021
- Handle multiple types of consumer communications including inbound calls, email requests, credit bureau reporting disputes received from consumer reporting agencies and consumer correspondence
- Monitored aging accounts and reached out to customers to discuss payments.
- Respond to consumer complaints and disputes.
- Balance humanity and business while helping customers resolve financial defaults. Make customers happy and help company maximize profits.
- Completed in-depth research to investigate claims and resolve problems.
- Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
Education
Bachelor of Science - Healthcare Administration
Concordia University
Saint Paul, MN05-2026
Associate of Arts - Communication Studies
ST. CLOUD STATE UNIVERSITY
05.2018
High School Diploma -
Palo Duro High School
05.2015
Skills
- 42 WPM Typing Speed
- Employee Training
- Cascading Style Sheets
- Business-to-Business Sales
- Machine Learning Expertise
- Telemarketing Skills
- Fluent in Oromo and Arabic
- Detail Orientation
- Proficient in MS Office Suite
- MS Office Certification
- Analytical Problem Solver
- Effective Time Management
Affiliations
African Student Association (ASA) - St Cloud State university
- Member of the board.
Oromo Student Organization (OSO) - St Cloud State university
- Vice president of board
Languages
Arabic
Full Professional
Oromo
Native or Bilingual
Timeline
Value Stream Associate
Renewal By Anderson
11.2023 - Current
Line Leader/Machine Operator
Aveda
01.2022 - 11.2023
Health Care Specialist
MEDICA HEALTH PLAN
01.2021 - 01.2022
ACCOUNT RESOLUTION SPECIALIST
JEFFERSON CAPITAL SYSTEM
03.2019 - 01.2021
Associate of Arts - Communication Studies
ST. CLOUD STATE UNIVERSITY
High School Diploma -
Palo Duro High School
Bachelor of Science - Healthcare Administration
Concordia University
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