Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Igdanelli Martinez

San Bernardino,CA

Summary

Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.

Overview

4
4
years of professional experience

Work History

Dental Customer Service Representative

The Cigna Company Group
07.2023 - Current
  • Provided courteous and knowledgeable assistance to dental plan members via phone, email, and online chat, addressing inquiries regarding benefits, claims, coverage, and eligibility
  • Managed approximately 60-80 incoming calls per day from customers
  • Resolved member concerns promptly and professionally, ensuring positive customer experience and fostering long-term relationships
  • Navigated and proficiently utilized various systems and databases to accurately document member interactions and update information, maintaining data integrity
  • Collaborated with internal teams to address complex member inquiries, escalating issues as necessary for swift resolution and ensuring member satisfaction
  • Stayed informed on evolving dental plans, policies, and procedures to effectively assist members and provide accurate information.

Operations Associate

Medline Industries
09.2020 - 05.2022
  • Fulfilled roughly 30 work orders per hour in fast pace medical manufacturing environment
  • Verified items received to items ordered for accuracy
  • Maintained compliance with safety regulations and achieved perfect safety record.
  • Implemented quality control measures, reducing errors and enhancing overall product quality.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.

Specimen Accessioner

Labcorp
05.2020 - 08.2020
  • Sorted and accessioned approximately 60 specimen orders per hour to adhere with company hourly quota
  • Verified accuracy and completeness of specimen information, including patient demographics and test orders
  • Entered specimen data into laboratory information systems (LIS) and maintained database integrity
  • Mitigated potential errors by double-checking data entry, minimizing instances of incorrect test order submission or mislabeled specimens.
  • Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of accessioning process.

Education

Bachelors of Science - Chemistry

California State University, San Bernardino
San Bernardino, CA
05.2023

Skills

  • Specimen Accessioning
  • Laboratory Information Systems (LIS)
  • Quality Control
  • Data Entry
  • Medical Terminology
  • Attention to Detail
  • Document Control
  • Microsoft Outlook
  • Client Relations
  • Dispute Resolution
  • De-Escalation Techniques
  • HIPPA
  • Microsoft Office 365
  • Microsoft Excel expertise
  • Excellent communication and Interpersonal Skills

Volunteer Experience

  • Patient Care Assistant, Loma Linda Medical Center, Loma Linda, CA, 200+
  • Librarian Assistant, Feldheym Public Library, San Bernardino, CA, 100

Languages

Spanish

Timeline

Dental Customer Service Representative

The Cigna Company Group
07.2023 - Current

Operations Associate

Medline Industries
09.2020 - 05.2022

Specimen Accessioner

Labcorp
05.2020 - 08.2020

Bachelors of Science - Chemistry

California State University, San Bernardino

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Igdanelli Martinez