Dana Jester
Thurmond,NC
Summary
Seasoned Phlebotomy Team Lead with 15 years of experience in patient service centers, specializing in venipuncture, capillary collection, and staff training. Expertise in enhancing workflow efficiency, supporting specimen collection accuracy, and fostering team performance in high-volume clinical environments.
Overview
21
21
years of professional experience
Work History
Phlebotomy Team Lead
LabCorp
Elkin, North Carolina
03.2011 - Current
- Led phlebotomy team at LabCorp patient service center.
- Trained new phlebotomists on venipuncture and capillary collection to ensure proficiency.
- Trained new phlebotomists on venipuncture and capillary collection.
- Managed difficult patient interactions with calm, clear communication to maintain patient satisfaction.
- Evaluated employee performance against established goals and objectives to support team development.
- Assisted with specimen collection workflows for clinical laboratory testing.
- Participated in continuing education programs related to laboratory practices and techniques.
- Maintained availability of all necessary supplies for duties.
- Communicated with lab staff about collection issues and priorities.
- Assisted with accessioning and specimen transport procedures at LabCorp.
- Reviewed draw station supplies and equipment readiness.
Phlebotomist
Novant Health, Forsyth Medical Center
Winston Salem, NC
12.2005 - 03.2011
- Performed venipuncture and capillary collections for Forsyth Medical Center patients.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Labeled, processed, and transported blood specimens for testing accuracy.
- Verified patient information prior to specimen collection.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Entered collection details into electronic medical records and laboratory systems.
- Verified collection orders and communicated discrepancies to the nurses.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Acted promptly and efficiently in emergency situations to provide necessary assistance and care.
Education
Diploma - Multi-skilled Healthcare Technician
Star Technical Inst.
Dover, DE10-2003
Skills
- Venipuncture
- Capillary collection
- Phlebotomy procedures
- Specimen collection proficiency
- Pediatric collection
- Geriatric collection
- Butterfly needle technique
- Order of draw
- Specimen accessioning
- Specimen transport
- Specimen processing
- Specimen storage
- Electronic medical records
- Laboratory procedures
- Phlebotomy equipment
- HIPAA regulations
- Employee training
- Staff training
- Leadership coordination
- Attention to detail
- Problem solving
- Conflict resolution
- Geriatric collection
- Order of draw
Accomplishments
- I received the Best In Class award in 2023
Timeline
Phlebotomy Team Lead
LabCorp
03.2011 - Current
Phlebotomist
Novant Health, Forsyth Medical Center
12.2005 - 03.2011
Diploma - Multi-skilled Healthcare Technician
Star Technical Inst.