Ignacio M-Svartz
Montgomery Village,MD
Summary
Accomplished finance professional with a diverse background spanning consumer loan servicing, financial management, and retail banking. Experienced in working with complex financial data, improving processes, and collaborating with cross-functional teams. Currently excelling as a Consumer Loan Servicer at Lafayette Federal Credit Union. Detail-oriented finance professional transitioning into IT. Currently pursuing CompTIA Certification to deepen my understanding of IT fundamentals. Eager to apply my skills in a technology-driven environment.
Overview
12
12
years of professional experience
Work History
Consumer Loan Servicer
Lafayette Federal Credit Union
Rockville, M.D.
09.2021 - Current
- Perform a variety of consumer loan support duties, such as calculating cash disbursed figures, verifying payroll deduction forms, processing loan payment change forms, and issuing.
- Manage 80 or more uniform commercial codes weekly, which has resulted in a 20% decrease in loan processing time and a 10% increase in loan servicer productivity.
- Seasonal collaboration with team members to ensure 1,000+ commercial codes are completed with 100% accuracy.
- Provide excellent communication and service to members via telephone or in person on loan options, rates, terms, and collateral requirements.
- Responsible for providing loan service duties, such as insurance tracking, title registration tracking, lien release, file maintenance, payment search, and reporting requirements.
Finance Manager
Kingdom Now International
, MD
05.2020 - Current
- Manage orders, expenses, execute vendor setup and payment, and administer bank accounts.
- Enhanced operational stability.
- Analyze financial data and identify cost-saving opportunities, which have resulted in a 30% reduction in operating costs over a one-year period.
- Create, plan, and implement policies and procedures to increase productivity and maximize return on investments
- Calculated and prepared checks for utilities, taxes, and other payments.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Collaborate with senior management to create a financial strategy, which has resulted in a 15% increase in profitability.
Teller
Wells Fargo Bank
01.2013 - 10.2016
- Established credibility with over 100 customers by remembering the names of regulars and providing excellent service
- Contributed to achieving branch sales goals by recommending products and services
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks at high volume
- Managed cash transactions, maintaining a cash flow that consistently reflected 100% accuracy
- Assisted clients' questions and concerns related to their accounts and bank products
- Assisted the supervisor with audits and daily vault balance, handling $500k+ per day, with 0 mistakes in 3 years
Education
High School Diploma - General studies
Magruder High School
Some College (No Degree) - General Studies
Montgomery College
Skills
- Teamwork
- Effective Time Management
- Customer Engagement
- Account Management
- Detail-Oriented Approach
- Problem-solving
- Operating System
- Communication
- MS office
- Multitasking
Languages
Spanish
Native/ Bilingual
Timeline
Consumer Loan Servicer
Lafayette Federal Credit Union
09.2021 - Current
Finance Manager
Kingdom Now International
05.2020 - Current
Teller
Wells Fargo Bank
01.2013 - 10.2016
High School Diploma - General studies
Magruder High School
Some College (No Degree) - General Studies
Montgomery College
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