Overview
Work History
Education
Skills
Certification
Timeline
Hobbies and Interests
Generic

Ignacio A. Fernandez

Layton,UT

Overview

4
4
years of professional experience
1
1
Certification

Work History

Risk Management Team

Student Tech Lab Risk Management Team
05.2025 - Current
  • Conducted monthly vulnerability scans using OpenVas, on 58 virtualization servers used by students worldwide, and prepared detailed reports for review by faculty and IT leadership.
  • Collaborated with SOC and Network teams to address high-risk findings, and monitor system and network health, ensuring timely mitigation and documentation using Team Dynamic.
  • Provided technical support to IT and cybersecurity students, resolving issues related to virtual machines, networking, and software tools required for coursework.
  • Responded to and resolved 10–15 support tickets per week, improving overall lab efficiency and student satisfaction, incorporating reliable schedule and time management.

Support Analyst

Saipos Systems
03.2021 - 08.2021
  • Provided Level 1 technical support for Saipos restaurant management software via live chat and remote desktop, assisting clients with troubleshooting and operational issues.
  • Diagnosed and resolved software issues related to receipt printer connectivity and driver compatibility within the restaurant system.
  • Opened, tracked, and resolved support tickets involving integration between the restaurant's software and third-party delivery platforms, ensuring accurate order synchronization.
  • Escalated complex software issues outside Level 1 scope to appropriate teams while maintaining communication with clients throughout the resolution process.

Education

Bachelor of Science - Cybersecurity

Ensign College
Salt Lake City, UT
04-2026

Skills

  • Trilingual (English, Spanish & Portuguese)
  • Interpersonal Communication
  • SIEM management
  • Vulnerability assessment
  • TCP and IP protocols
  • Wireshark usage
  • Nmap scanning
  • DNS management
  • Active Directory
  • OpenVas Greenbone
  • Virtualization

Certification

  • Client Pro
  • Hybrid Server Pro: Core
  • Linux Pro
  • Network Pro
  • PC Pro
  • Security Pro

Timeline

Risk Management Team

Student Tech Lab Risk Management Team
05.2025 - Current

Support Analyst

Saipos Systems
03.2021 - 08.2021

Bachelor of Science - Cybersecurity

Ensign College

Hobbies and Interests

Psychology, Pen Testing Sandbox Environment, Reading, Ping-Pong

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Ignacio A. Fernandez