Luciana Batista
Coconut Creek,Florida
Summary
Proven Loan Officer at Only Loans USA, adept in database management and building strong customer relationships, significantly enhancing client satisfaction. Expert in credit scoring and bilingual communication (English, Spanish, Portuguese), Develops strong customer relationships by providing excellent service.
Overview
7
7
years of professional experience
Work History
Loan Officer
Only Loans USA
11.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed and implemented marketing campaigns to attract new customers.
Business Developer Manager
05.2017 - 03.2021
- Collaborated with cross-functional teams on product development projects, ensuring timely delivery of high-quality solutions that met client needs.
- Cultivated positive relationships with clients by providing excellent service throughout all stages of the sales process, leading to increased trust and loyalty.
- Developed targeted sales campaigns that resonated with specific audience segments, resulting in increased conversion rates during promotional periods.
Education
Master of Arts - BIBLE STUDY
SOUTH FLORIDA BIBLE COLLEGE
Deerfield Beach, FL12.2021
Bachelor of Arts - Teacher Portuguese
UERJ
Rio De Janeiro Brazil09.1988
Skills
Database Management
Relationship building and management
Documentation Review
Credit Scoring
Sales expertise
Client Relations
Customer service-focused
English, Spanish & Portuguese
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Loan Officer
Only Loans USA
11.2023 - Current
Business Developer Manager
05.2017 - 03.2021
Master of Arts - BIBLE STUDY
SOUTH FLORIDA BIBLE COLLEGE
Bachelor of Arts - Teacher Portuguese
UERJ
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