Ignacio Cubillas
San Ysidro,CA
Summary
Dynamic General Manager with a proven track record at Harbor Foods Inc, excelling in operations management and team leadership. Achieved significant revenue growth through strategic marketing and effective cost control. Skilled in training and development, fostering a high-performance culture while enhancing customer relations and satisfaction. Bilingual communicator dedicated to operational excellence.
Overview
1
1
Certification
Work History
General Manager
Harbor Foods Inc /Dennys Inc
San Diego, CA
2020 - 2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
Genral Manager
David Beshay Enter. Dennys Inc
Chula Vista, CA
2018 - 2020
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Restaurant Manager
IHOP
Santee, CA/ Avocato Ave
2017 - 2019
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant Manager
Dennys Restaurant
E Streeth/ San Ysidro
2017 - 2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Restaurant Manager
The Cheescake Factory
San Diego, CA/ Fashion Valley
2017 - 2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
Restaurant Manager
Dennys Restraunt
Chula Vista, CA/ Coronado
2008 - 2013
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Improved operational efficiency by implementing more effective table management system.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Floor Manager
Home Town Buffet
Chula Vista, CA/ Palm Ave
2004 - 2006
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School
Montgomery High School
Chula Vista, CA2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Time management
- Team leadership
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Motivation
- Client relations
- Schedule management
- Labor cost controls
- Deadline oriented
- Performance improvement
- Consistently meet goals
- Facility management
- Workflow planning
- Expense control
- Troubleshooting expertise
- Cost analysis and savings
- Organizational development
- Quality management
- Sales expertise
- Cost reductions
- Financial administration
- Sales analysis
- Data review
- Total quality management
- Bilingual
Certification
Serve Safe Certificate
Timeline
General Manager
Harbor Foods Inc /Dennys Inc
2020 - 2025
Genral Manager
David Beshay Enter. Dennys Inc
2018 - 2020
Restaurant Manager
IHOP
2017 - 2019
Assistant Manager
Dennys Restaurant
2017 - 2019
Restaurant Manager
The Cheescake Factory
2017 - 2018
Restaurant Manager
Dennys Restraunt
2008 - 2013
Floor Manager
Home Town Buffet
2004 - 2006
High School
Montgomery High School