Ignacio Hernandez
Lebanon,TN
Summary
Dynamic Operations Manager with TSI Trucking, recognized for enhancing efficiency through process improvement and effective communication. Proven track record in team leadership and problem-solving, achieving higher employee retention and customer satisfaction. Fluent in Spanish and proficient in Microsoft Office, driving operational success and fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Operations Manager
TSI Trucking
Lebanon, TN
06.2021 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
International Planner
TSI Trucking
Laredo, TX
03.2019 - 05.2021
- Enhanced project efficiency by developing and implementing effective planning strategies.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
Driver Manager
TSI Trucking
Laredo, TX
03.2017 - 03.2019
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
Dispatcher
Intercon Logistics, LLC
Laredo, TX
02.2016 - 03.2017
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Operations Analyst
Celadon Trucking Services
Laredo, TX
03.2014 - 02.2016
- Optimized operational efficiency by analyzing and streamlining processes.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Customer Service Representative
Exel Logistics
Laredo, TX
03.2012 - 03.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Worker
Exel Logistics
Laredo, TX
02.2010 - 03.2012
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures. Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
High School Diploma -
United South High School
Laredo, TX01.2009
Skills
- Fluent in Spanish
- Adaptability
- Effective communication
- Team leadership
- Problem solving
- Microsoft office expertise
- Process improvement
Volunteer Experience
Coaching youth football for 7yrs to teach teamwork and leadership.
Timeline
Operations Manager
TSI Trucking
06.2021 - Current
International Planner
TSI Trucking
03.2019 - 05.2021
Driver Manager
TSI Trucking
03.2017 - 03.2019
Dispatcher
Intercon Logistics, LLC
02.2016 - 03.2017
Operations Analyst
Celadon Trucking Services
03.2014 - 02.2016
Customer Service Representative
Exel Logistics
03.2012 - 03.2014
Warehouse Worker
Exel Logistics
02.2010 - 03.2012
High School Diploma -
United South High School
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