CHARLES CRUZ
CHATSWORTH,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Operations Manager
KBS Services
06.2022 - Current
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Effectively handled payroll, new hire paperwork and terminations.
- Led, supervised, guided and trained departmental staff and provided general oversight of employment, payroll and record keeping functions.
- Reduced employee turnover through effective hiring, training, and performance management.
- Increased client satisfaction by consistently maintaining a clean and safe environment for occupants.
Distribution Manager
Mohawk Industries Inc GHB
10.2020 - 01.2023
- Optimized distribution processes by implementing efficient inventory management systems.
- Reduced order fulfillment time through the development of streamlined picking and packing procedures.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Improved delivery times with strategic route planning and reallocation of resources.
Distribution Supervisor
Shaw Industries Plant SR
07.2014 - 10.2020
- Improved warehouse efficiency by implementing new distribution processes and procedures.
- Optimized inventory management by conducting regular audits and updating tracking systems.
- Enhanced team productivity by providing clear communication, guidance, and support to staff members.
- Reduced order processing time with streamlined packing and shipping methods.
Education
Associate of Applied Science - Business Administration And Management
Georgia Northwestern Technical College
Dalton, GA05.2016
Skills
- Customer Service
- Process Improvement
- Performance Reporting
- Customer Retention
- Fluent in Spanish
- Fluent in English
- Supply Chain Distribution
- Staff Training
- Warehouse Operations
- Problem-Solving
- Staff Development
- Operations Management
Timeline
Operations Manager
KBS Services
06.2022 - Current
Distribution Manager
Mohawk Industries Inc GHB
10.2020 - 01.2023
Distribution Supervisor
Shaw Industries Plant SR
07.2014 - 10.2020
Associate of Applied Science - Business Administration And Management
Georgia Northwestern Technical College
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