Ignacio Landaverde
Summary
Experienced IT professional with strong problem-solving aptitude and over 6 years of hands-on experience in utilizing technical and IT skills to assist others. Passion for technology developed in high school through practical knowledge gained in Computer Science classes. Exceptional skills in troubleshooting technical problems and providing effective solutions acquired through previous roles in IT field. Excellent communication abilities enable clear and concise assistance to end users. Maintains open mindset and willingness to continuously acquire new skills for personal growth and contributing to organizational success.
Overview
10
10
years of professional experience
Work History
IT Business Specialist - Managed Print Services
International Paper
04.2023 - Current
- Implemented new strategies for print services at International Paper, resulting in a 25% reduction in printing waste and increased sustainability
- Managed Printer Ticketing system and handled requests for printer consumables and tickets for break-fix issues
- Communicated with our end users to help keep them updated on their tickets
- Integrated ServiceNow ticketing system with HP's CaseExchange to reduce wait time, saving IP $100,000/year and improving technician response time
- Lead Monthly meeting with our site contacts keeping them updated on managed printer services we provided. I also used these meeting to share tips and resources we had available to help with the managed printers.
Bilingual IT Support Specialist
International Paper
04.2020 - 04.2023
- Call Tracking
- Access Management
- Software Support
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Managed high levels of call flow and responded to technical support needs.
IT Support Specialist and Bilingual Call Center Rep/CSA
Tip Top Tux Inc.
01.2019 - 04.2020
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues at the warehouse.
- Used ticketing systems to manage and process support actions and requests for the online users.
- Monitored label print system performance to identify potential issues.
- Onsite technical support specialists
Bilingual Staff Recruiter / Office I.T. Specialist
Onin Staffing
03.2018 - 11.2018
- Assisted with onboarding new staff members, providing orientation and support.
- Educated staff on organizational mission and goals to help employees achieve success in onboarding classes.
Bilingual Human Resources Clerk/ I.T assistant
Mar-Jac Poultry
05.2018 - 10.2018
Intramural Supervisor
The University of Southern Mississippi
09.2014 - 12.2017
Education
Bachelor of Arts - Advertising/Computer Science
The University of Southern Mississippi
Hattiesburg, MS12.2017
High School Diplomas - undefined
Bruce High School
Bruce, Ms12.2013
Skills
- Call Tracking
- Bilingual
- Access Management
- Software Support
- Desktop support
- Hardware upgrades
- Mobile Device Management
- Project Management
- Asset Management
- Helpdesk call support
- Incident Management
Accomplishments
- Implemented new strategies for print services at International Paper, resulting in a 25% reduction in printing waste and increased sustainability.
- Integrated ServiceNow ticketing system with HP's CaseExchange to reduce wait time, saving IP $100,000/year and improving technician response time.
- Help create a process and standard for knowledge base documents we used to train new IT Help Desk analyst.
Additional Information
I was in charge of multiple social media platforms that were used to promote a healthy lifestyle. Working under the Blue Shield Blue Cross Mississippi I created flyers and posters that were used around the school that semester. I also work on table events to promote a healthy lifestyle to students around campus.I supervised many intramural officials, while they officiated games. I would be in charge of the time games started and made sure teams were in the right place.
Timeline
IT Business Specialist - Managed Print Services
International Paper
04.2023 - Current
Bilingual IT Support Specialist
International Paper
04.2020 - 04.2023
IT Support Specialist and Bilingual Call Center Rep/CSA
Tip Top Tux Inc.
01.2019 - 04.2020
Bilingual Human Resources Clerk/ I.T assistant
Mar-Jac Poultry
05.2018 - 10.2018
Bilingual Staff Recruiter / Office I.T. Specialist
Onin Staffing
03.2018 - 11.2018
Intramural Supervisor
The University of Southern Mississippi
09.2014 - 12.2017
High School Diplomas - undefined
Bruce High School
Bachelor of Arts - Advertising/Computer Science
The University of Southern Mississippi
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