Ignacio Montenegro
Las Vegas ,NV
Summary
Professional Service Advisor with a strong work ethic and exceptional customer service skills, honed at Subaru. Expert in vehicle assessment and workflow management, I successfully reduced customer wait times and enhanced service delivery. Committed to fostering loyalty through effective communication and attention to detail, ensuring a seamless service experience.
Overview
13
13
years of professional experience
Work History
Service Advisor
Subaru
08.2018 - Current
- Facilitated effective communication between customers and technicians to ensure clarity on service needs.
- Coordinated service appointments, optimizing workflow and minimizing wait times for customers.
- Processed repair orders accurately, ensuring all necessary information was captured for seamless service delivery.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
Quick Lane Advisor
Ford
05.2013 - 08.2018
- Assisted customers in selecting appropriate service packages based on their vehicle needs and preferences.
- Scheduled appointments efficiently, optimizing workflow and reducing customer wait times during peak hours.
- Addressed customer inquiries and concerns, ensuring a positive service experience and fostering customer loyalty.
- Collaborated with technicians to streamline service processes, enhancing overall service delivery.
- Conducted vehicle inspections to identify potential issues, providing customers with accurate and timely information.
Education
High School Diploma -
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Workflow management
Languages
Spanish
Professional Working
Timeline
Service Advisor
Subaru
08.2018 - Current
Quick Lane Advisor
Ford
05.2013 - 08.2018