Ignacio Santoyo
Global Partners
Bridgeport,CT
1
Certification
31
years of professional experience
Dynamic leader with extensive experience in managing diverse teams and driving operational success. Known for fostering a collaborative work environment and implementing strategic initiatives that enhance efficiency and customer relations. Committed to continuous improvement and team development.
Results-driven General Manager with a proven track record in operations management, team leadership, and strategic planning. Achieved significant efficiency improvements and enhanced customer satisfaction through effective problem resolution and staff training.
Work History
General Manager
6 Years 4 Months- Directed daily operations, ensuring alignment with strategic goals and organizational standards.
- Implemented process improvements, enhancing efficiency in resource allocation and workflow management.
- Mentored department managers, fostering professional growth and promoting best practices across teams.
- Analyzed performance metrics to identify trends, driving data-informed decision-making for operational enhancements.
- Facilitated regular team meetings to promote communication, resolve issues, and align objectives across functions.
- Spearheaded talent acquisition efforts, selecting candidates who aligned with company culture and performance standards.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
4 Years 11 Months- Collaborated with cross-functional teams to develop and execute strategic initiatives, improving overall service delivery.
- Established budgets and financial forecasts, monitoring expenditures to maintain fiscal responsibility within departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Janitorial Supervisor
6 Years 3 Months- Led team in maintaining cleanliness and safety standards across multiple facilities.
- Implemented efficient cleaning schedules, optimizing staff productivity and resource allocation.
- Trained and mentored new staff on cleaning protocols and equipment usage.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Coordinated supply inventory management, ensuring availability of necessary cleaning materials.
- Developed and enforced procedures for hazardous waste disposal and chemical handling.
- Collaborated with management to improve cleaning processes, leading to increased client satisfaction.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
Culinary Manager
17 Years 8 Months- Led culinary team in menu development, ensuring alignment with seasonal trends and customer preferences.
- Streamlined kitchen operations by implementing efficient inventory management systems and processes.
- Trained and mentored staff on culinary techniques, fostering skill development and teamwork.
- Oversaw food safety compliance, maintaining high standards to ensure guest satisfaction and quality assurance.
- Collaborated with suppliers to source high-quality ingredients, enhancing overall dish quality and presentation.
- Analyzed customer feedback to refine menu offerings, improving guest experience and repeat patronage.
- Managed multiple kitchen locations, ensuring consistent operational excellence across all venues within the group.
- Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
- Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
Education
No Degree - Social Work
- Scholarship Recipient
- 4.1 GPA
- Ranked in Top 25% of class
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Training and coaching
Team leadership
Staff management
Customer relations
Inventory control
Goal setting
Staff supervision
Employee scheduling
Verbal and written communication
Staff training and development
Administrative skills
Motivation
Schedule management
Customer retention
Strategic planning
Consistently meet goals
Facility management
Performance improvements
Performance evaluations
Purchasing and planning
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Serve safe , ANSI - 03/03/2026-03/03/2031
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Global Partners
02.2020 - 06.2026Read More
General Manager
Sbarro's Pizza
06.2016 - 05.2021Read More
Janitorial Supervisor
Sudexo
12.2013 - 03.2020Read More
Culinary Manager
N E Restaurant Group
11.1995 - 07.2013Read More
Housatonic Community College
No Degree from Social Work
Read More