Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ignacio Serrano

Las Vegas,NV

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Advisor

Cardinaley Way
08.2022 - 10.2024
  • Assisted customers in understanding service options and maintaining satisfaction throughout the service process.
  • Coordinated with technicians to ensure accurate diagnosis and timely repair of vehicles.
  • Managed scheduling of appointments, optimizing workflow for maximum efficiency.
  • Facilitated communication between clients and service team to resolve inquiries promptly.

Inspector

Ted Wiens
03.2022 - 08.2022
  • Identified mechanical issues and recommended necessary repairs to maintain optimal vehicle performance.
  • Collaborated with maintenance teams to streamline inspection processes and improve turnaround times.

Mobile Sales Associate

Metro by T-Mobile
11.2021 - 02.2022
  • Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new associates on sales techniques and customer engagement strategies to improve performance.

Forklift Operator

World Pack
02.2021 - 10.2021
  • Operated forklifts to transport materials efficiently within warehouse environment.
  • Conducted routine inspections of forklifts to ensure safety compliance and operational readiness.
  • Managed inventory by accurately loading and unloading shipments in designated areas.
  • Assisted in training new operators on safety protocols and effective equipment handling.

Delivery Driver

Amazon
08.2019 - 11.2020
  • Operated delivery vehicle efficiently, ensuring timely arrival at destinations.
  • Managed route planning to optimize delivery schedules and reduce fuel consumption.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Forklift Operator

Sun State Components of Nevada
12.2017 - 05.2019
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Customer Service Representative

Home Depot
11.2013 - 11.2017
  • Assisted customers in locating products and resolving inquiries to enhance shopping experience.
  • Resolved escalated customer issues by employing problem-solving skills and providing effective solutions.
  • Managed transactions efficiently, ensuring accuracy and adherence to company policies.

Education

High School Diploma -

Delta High School
Santa Maria, CA
06.2010

Skills

  • Excellent communication
  • Attention to detail
  • Quality assurance controls

Certification

  • Licensed Class A CDL Truck Driver- 06/23/2025

Timeline

Service Advisor

Cardinaley Way
08.2022 - 10.2024

Inspector

Ted Wiens
03.2022 - 08.2022

Mobile Sales Associate

Metro by T-Mobile
11.2021 - 02.2022

Forklift Operator

World Pack
02.2021 - 10.2021

Delivery Driver

Amazon
08.2019 - 11.2020

Forklift Operator

Sun State Components of Nevada
12.2017 - 05.2019

Customer Service Representative

Home Depot
11.2013 - 11.2017

High School Diploma -

Delta High School

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