Ignacio Silverio
Orlando,Florida
Summary
Motivated Customer Service Representative with over 7 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Spanish. Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Offer demonstrated proficiency in insurance products, services and customer behaviors. Trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. Capable of identifying and resolving problems, promoting new offerings and outperforming sales goals.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sales Associate & Third Key
America's Best Contact And Eyeglasses
10.2022 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Seasonal Worker, Guest Advocate
Target
11.2018 - 08.2022
- Communicating and interact with guests to build an inclusive guest experience
- Welcoming experience by authentically greeting, every guest every time
- Adapt to different guest interactions and situations
- Promote and sell various benefits, offerings and services
- Understand, and determine how to tailor your approach
- Welcome guests into self-checkout and aid as needed.
Customer Service Associate
Dillard's
12.2017 - 10.2018
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality
- Compiled feedback from customers and submitted recommendations to management regarding stocking processes, promoting satisfaction in future interactions
- Achieved or surpassed revenue targets with successful promotions of Credit Apps during routine inbound calls and outbound sales follow-ups
- Responded resourcefully to customer requests and concerns
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Sales Associate
TotalCool- A/C & Part Supplier, INC
05.2015 - 02.2016
- Front desk seller
- Assist an average of 50 customers a day
- Finding or selecting items and providing recommendations for any type of A/C parts
- Provide top-notch customer service and receiving 97% feedback surveys
- Typed documents such as correspondence, draft, memo, and emails
- Open and close cashier
- Handle 90+ calls daily
- Monitor scheduled shipments dates and ensure timely delivery and expedite as needed
- Process purchase orders and requests for quotations
- Other tasks assigned.
Education
Associates Degree -
Valencia College
Florida, FloridaBusiness Economics, Marketing
University of Central Florida
Florida, FloridaNo Degree - Opticianry
Hillsborough Community College
Tampa, FL 05.2001 -
Skills
Customer service
Negotiation
Account management
Interpersonal communication
Stocking and replenishing
Retail materials management
Self-direction
Staff education and training
Warehousing functions
Stock management
Sale expertise
Retail store support
Computer proficient
International sales support
Complaint resolution
Delivered exceptional customer service through acknowledgement, communication and commitment to quality
Compiled feedback from customers and submitted recommendations to management regarding stocking processes, promoting satisfaction in future interactions
Achieved or surpassed revenue targets with successful promotions of Credit Apps during routine inbound calls and outbound sales follow-ups
Responded resourcefully to customer requests and concerns
Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Key holder experience
Credit card processing
Data entry
Interpersonal Skills
Outgoing Personality
Certification
Red Cross Certificate for Adult First Aid/CPR/AED
References
- Anthony Alvarado - Store Manager (Millennia) : 407- 970-9494
- Bryan Alvarado - Store Manager ( Sandford): 407-408-8858
- Trevez Phaphilom - Store Manager (East Colonial): 407-925-2603
Timeline
Sales Associate & Third Key
America's Best Contact And Eyeglasses
10.2022 - Current
Seasonal Worker, Guest Advocate
Target
11.2018 - 08.2022
Customer Service Associate
Dillard's
12.2017 - 10.2018
Sales Associate
TotalCool- A/C & Part Supplier, INC
05.2015 - 02.2016
No Degree - Opticianry
Hillsborough Community College
05.2001 -
Associates Degree -
Valencia College
Business Economics, Marketing
University of Central Florida