Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Ignacio Troncozo

Riverview,FL

Summary

I am a motivated, entry-level person with experience in customer service and collections, where I've honed skills in communication, problem-solving, and time management. As a bilingual individual, I excel in both English and Spanish, providing exceptional support to diverse clientele. Additionally, I am an pianist with a passion for music, eager to apply my dedication and creativity across various fields.

Overview

4
4
years of professional experience

Work History

Customer Services/Collector

J&S Pool Services
Wesley Chapel, FL
08.2024 - Current
  • Managed customer accounts by obtaining payment information and updating records.
  • Verified customer account balances and processed payments accordingly.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Maintained accurate records of all collection activities in the system database.
  • Assisted customers with inquiries regarding billing statements and account status.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.

Cashier

Taqueria Don Julio
Riverview, FL
03.2024 - 08.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.

Forklift Operator

Fanatics Warehouse
Tampa, FL
01.2021 - 05.2024
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Ensured safety procedures were followed when operating forklifts.
  • Stored material by moving to appropriate area in warehouse.
  • Organized warehouse and arranged items following procedures and safety rules.
  • Located, pulled and prepared orders.
  • Boxed, labeled and added shrink wrapping to items.

Customer Support

Artificial Grass Empire
Riverview, Florida
01.2023 - 08.2023
  • Operated power equipment such as tractors, mowers, tillers, and other machinery.
  • Provided advice to customers regarding best practices for caring for their lawns.
  • Assisted in maintaining records related to project progress including budgets, timelines.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service

Tronco's Land
Tampa, FL
01.2022 - 08.2022
  • Addressed customer inquiries via phone and email.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Assisted customers in navigating the website, placing orders, and completing payments.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Maintained an organized filing system for customer records and service requests.
  • Provided technical support to assist customers with troubleshooting software or hardware problems.
  • Responded promptly to online queries via social media platforms such as Twitter, Facebook.
  • Ensured all customer service standards are met at all times.
  • Contacted customers about potential service upgrades, new services and account changes.

Education

High School Diploma -

Bell Creek Academy High School
Riverview, FL
05-2022

Master of Arts - Technology And Computing/Cybersecurity

Hillsborough Community College
Tampa, FL

Skills

  • Computing Proficiency
  • Fluent Bilingual Communication
  • Music Composition Skills
  • Music Practice
  • Independent Performance
  • Analytical Thinking
  • Effective Listening Skills
  • Strategic Decision-Making
  • Bilingual in Spanish and English

Languages

English
Professional
Spanish
Native/ Bilingual

Accomplishments

  • 2022 Lighship Scholar
  • All-State Player from United Soccer Coaches 2021-2022
  • All-State Player from Florida Athletic Coaches Association 2022
  • All-Academic Player from Florida Athletic Coaches Association 2022
  • All-Star Player from Florida Athletic Coaches Association 2022

Affiliations

  • Sports.
  • Music.
  • Education.
  • Work.

Timeline

Customer Services/Collector

J&S Pool Services
08.2024 - Current

Cashier

Taqueria Don Julio
03.2024 - 08.2024

Customer Support

Artificial Grass Empire
01.2023 - 08.2023

Customer Service

Tronco's Land
01.2022 - 08.2022

Forklift Operator

Fanatics Warehouse
01.2021 - 05.2024

High School Diploma -

Bell Creek Academy High School

Master of Arts - Technology And Computing/Cybersecurity

Hillsborough Community College

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Ignacio Troncozo