IGNICIOUS O'MOKUA
Albertville,MN
Summary
At SING GENERAL SUPPLIES, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Leveraging skills in innovation management and effective communication, I led my team to exceed annual goals through strategic planning and the implementation of cutting-edge technologies. My approach resulted in a marked increase in productivity and service quality, affirming my strong leadership and negotiation capabilities.
Overview
2
2
years of professional experience
Work History
Manager
SING GENERAL SUPPLIES
KITALE, KENYA
01.2023 - 08.2024
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
Education
BBA - Business Administration And Management
UNIVERSITY OF ELDORET
ELDORET,KENYA11-2022
High School Diploma -
KABUYEFWE HIGH SCHOOL
KITALE,KENYA11-2017
Skills
- Marketing
- Expectation setting
- Innovation management
- Sales management
- Negotiation
- Verbal and written communication
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
References
References available upon request.
Timeline
Manager
SING GENERAL SUPPLIES
01.2023 - 08.2024
BBA - Business Administration And Management
UNIVERSITY OF ELDORET
High School Diploma -
KABUYEFWE HIGH SCHOOL