Igor Shoyat
New York,NY
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
* Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
* Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
* To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Associate
Mystery Diamonds Inc
06.2018 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
IT Manager
Mystery Diamonds Inc
05.2018 - Current
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Customer Support Specialist
Mystery Diamonds Inc
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
iValue Lab Customer Support Representative
02.2019 - Current
- Create value for iValue Lab by providing a high-level customer support
- Demonstrate excellent customer service by anticipating and meeting customer needs and demands
- Resolved all customer complaints in a professional manner while also prioritizing customer satisfaction
- Achievements: Started a customer support representative and a month later became IT specialist
Customer Support Representative
Unicheck
12.2018 - 02.2019
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Customer Support Representative
EduLab
05.2018 - 01.2019
- Providing clients with excellent customer support system via email or Zendesk chat
- Collected credit card information for the orders
- Communicated with our writers making sure that the order is done in a timely fashion
Customer Support Representative
Maple Leaf Appliance Repair
01.2017 - 10.2017
- Made outbound calls and received incoming calls relative to the management, credit card information collection for the work that the technicians have done while demonstrating excellent customer service skills
- Create a schedule for the technicians based on their location
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Team Manager
Graeter's Ice Cream
06.2014 - 12.2015
- Manage 15-30 team members depending on season
- Create schedule for all team members
- Serve customers as fast as possible while being polite
- Make deposits
- Receive product
- Achievements: started as team member and half a year later was promoted to a team manager
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Education
Some College (No Degree) - Music Education
High School Diploma -
05.2015
GPA: 3.5, high school. Took 3 college courses
- Awarded Most Improved Marching Band Member
- Awarded Most Outstanding Marching Band Member
- Awarded 3rd chair in state Symphonic Orchestra
Skills
- Promotions Programs
- Customer Service Excellence
- Selling Skills
- Salesforce Knowledge
- File Management Software
- Shipping and Receiving Understanding
- Google Docs
- Inbound Call Answering
- Technical Support and Assistance
- Friendly and Patient
- Customer Communication and Empathy
- Efficient Service
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
iValue Lab Customer Support Representative -
02.2019 - Current
Customer Support Representative - Unicheck
12.2018 - 02.2019
Sales Associate - Mystery Diamonds Inc
06.2018 - Current
IT Manager - Mystery Diamonds Inc
05.2018 - Current
Customer Support Representative - EduLab
05.2018 - 01.2019
Customer Support Specialist - Mystery Diamonds Inc
04.2018 - Current
Customer Support Representative - Maple Leaf Appliance Repair
01.2017 - 10.2017
Team Manager - Graeter's Ice Cream
06.2014 - 12.2015
Northern Kentucky University - Some College (No Degree), Music Education
Beechwood High School - High School Diploma,
Similar Profiles
Daniela SokolowskiDaniela Sokolowski
Chief Operating Officer at Mystery Diamonds & Ascot Diamonds NYChief Operating Officer at Mystery Diamonds & Ascot Diamonds NY
Shiran FengShiran Feng
Game Organizer/Cashier at Ace Murder MysteryGame Organizer/Cashier at Ace Murder Mystery
CINDY HENDERSONCINDY HENDERSON
TEACHER - R.D. Parker Collegiate High School at School District of Mystery LakeTEACHER - R.D. Parker Collegiate High School at School District of Mystery Lake