Igor Shoyat
New York,NY
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
* Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
* Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
* To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Associate
Mystery Diamonds Inc
06.2018 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
IT Manager
Mystery Diamonds Inc
05.2018 - Current
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Customer Support Specialist
Mystery Diamonds Inc
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
iValue Lab Customer Support Representative
02.2019 - Current
- Create value for iValue Lab by providing a high-level customer support
- Demonstrate excellent customer service by anticipating and meeting customer needs and demands
- Resolved all customer complaints in a professional manner while also prioritizing customer satisfaction
- Achievements: Started a customer support representative and a month later became IT specialist
Customer Support Representative
Unicheck
12.2018 - 02.2019
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Customer Support Representative
EduLab
05.2018 - 01.2019
- Providing clients with excellent customer support system via email or Zendesk chat
- Collected credit card information for the orders
- Communicated with our writers making sure that the order is done in a timely fashion
Customer Support Representative
Maple Leaf Appliance Repair
01.2017 - 10.2017
- Made outbound calls and received incoming calls relative to the management, credit card information collection for the work that the technicians have done while demonstrating excellent customer service skills
- Create a schedule for the technicians based on their location
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Team Manager
Graeter's Ice Cream
06.2014 - 12.2015
- Manage 15-30 team members depending on season
- Create schedule for all team members
- Serve customers as fast as possible while being polite
- Make deposits
- Receive product
- Achievements: started as team member and half a year later was promoted to a team manager
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Education
Some College (No Degree) - Music Education
High School Diploma -
05.2015
GPA: 3.5, high school. Took 3 college courses
- Awarded Most Improved Marching Band Member
- Awarded Most Outstanding Marching Band Member
- Awarded 3rd chair in state Symphonic Orchestra
Skills
- Promotions Programs
- Customer Service Excellence
- Selling Skills
- Salesforce Knowledge
- File Management Software
- Shipping and Receiving Understanding
- Google Docs
- Inbound Call Answering
- Technical Support and Assistance
- Friendly and Patient
- Customer Communication and Empathy
- Efficient Service
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
iValue Lab Customer Support Representative -
02.2019 - Current
Customer Support Representative - Unicheck
12.2018 - 02.2019
Sales Associate - Mystery Diamonds Inc
06.2018 - Current
IT Manager - Mystery Diamonds Inc
05.2018 - Current
Customer Support Representative - EduLab
05.2018 - 01.2019
Customer Support Specialist - Mystery Diamonds Inc
04.2018 - Current
Customer Support Representative - Maple Leaf Appliance Repair
01.2017 - 10.2017
Team Manager - Graeter's Ice Cream
06.2014 - 12.2015
Northern Kentucky University - Some College (No Degree), Music Education
Beechwood High School - High School Diploma,
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