Igor Leonam Soares
Destin
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/Server
Bric A Brac Restaurant & Bar
09.2023 - Current
- Crafted diverse cocktails and beverages to meet customer preferences and enhance guest satisfaction.
- Managed bar inventory, ensuring stock levels met demand while minimizing waste.
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Multitasking skills by managing customers at the bar, while taking care of tables simultaneously without compromising service quality.
- Overnight shifts when needed.
Server
Red Onion Organic Restaurant
08.2022 - 10.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Maintained knowledge of menu items, providing recommendations to enhance guest experiences.
- Processed customer orders accurately and efficiently using POS systems.
- Collaborated with kitchen and prep staff to ensure timely food preparation and delivery.
- Monitored inventory levels, assisting in stock management to prevent shortages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Delivery Driver
Doordash/Instacart/Uber
08.2020 - 04.2023
- Navigated delivery routes efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic laws and safety regulations.
- Streamlined shopping processes to enhance customer satisfaction and efficiency.
Work Study (Student Manager)
Waldorf University
08.2018 - 03.2020
- Student manager at the cafeteria at Waldorf University.
- Coordinated scheduling and resource allocation.
- Analyzed feedback to refine student services.
- Managed daily cafeteria operations, ensuring compliance with health and safety standards.
- Supervised staff, fostering a collaborative environment to enhance service quality.
- Trained new students on food preparation techniques and customer service protocols.
Internship
The Opendoor Team
05.2019 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Coordinated recruitment events and showcases to attract potential players.
- Schedule and participate in most meetings with college coaches and recruiters.
- Help students with admissions processes to enhance application review efficiency and reduce response times.
- Help students and their parents communicate with coaches and schools. Translating from Portuguese to English/Spanish
- Developed engaging content for social media platforms. (Instagram and Facebook)
Stock/Unloading Team
Walmart
10.2017 - 05.2018
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Work Study (Soccer Coach)
Riverland Community College
08.2016 - 03.2017
- Developed and implemented training programs to enhance player performance and skill development.
- Organized and led team practices, ensuring effective drills and strategic gameplay concepts.
- Evaluated player progress through regular assessments and feedback sessions.
- Fostered a positive team culture, promoting sportsmanship and collaboration among players.
Education
Bachelor of Arts - Business Administration, Management And Marketing
Waldorf University
Forest City, IA05-2020
Associate of Arts - Liberal Arts And Sciences
Riverland Community College
Austin, Minnesota, MN05-2018
Skills
- Fluency in Portuguese, Spanish and English
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Beverage preparation
- Strong multitasking
Certification
- ServSafe
Languages
Native Portuguese Speaker
Fluency in English
Fluency in Spanish
Timeline
Bartender/Server
Bric A Brac Restaurant & Bar
09.2023 - Current
Server
Red Onion Organic Restaurant
08.2022 - 10.2025
Delivery Driver
Doordash/Instacart/Uber
08.2020 - 04.2023
Internship
The Opendoor Team
05.2019 - 08.2019
Work Study (Student Manager)
Waldorf University
08.2018 - 03.2020
Stock/Unloading Team
Walmart
10.2017 - 05.2018
Work Study (Soccer Coach)
Riverland Community College
08.2016 - 03.2017
Bachelor of Arts - Business Administration, Management And Marketing
Waldorf University
Associate of Arts - Liberal Arts And Sciences
Riverland Community College