Summary
Overview
Work History
Education
Skills
Additional information
Timeline
Generic

Izabella Guleff

Novi

Summary

Dynamic team leader with a proven track record at United Wholesale Mortgage, excelling in coaching and process improvement. Skilled in driving performance metrics and fostering cross-functional communication, I have successfully led teams to exceed goals while enhancing customer experiences. Committed to developing talent and optimizing workflows for sustained success.

Overview

1
1
year of professional experience

Work History

Team Lead - Processor Assist

United Wholesale Mortgage
Pontiac
05.2025 - Current
  • Lead a high-performing team of 15 in a fast-paced mortgage environment, driving productivity, accuracy, and compliance with company and industry standards.
  • Deliver daily coaching, mentoring, and performance feedback to support employee development and promote internal growth.
  • Championed a positive, team-first culture by leading daily huddles, recognizing achievements, and promoting engagement.

Appraisal Direct Support

United Wholesale Mortgage
Pontiac
09.2024 - 05.2025
  • Foster long-term relationships from calls with clients and appraisers by exceeding expectations and going the extra mile whenever feasible.
  • Accurately document all interactions in the designated database, ensuring clear and comprehensive records.
  • Consistently meet or exceed personal and team performance metrics.

Senior Underwriter

United Wholesale Mortgage
Pontiac
08.2024 - 09.2024
  • Evaluate and underwrite 30+ complex mortgage applications, including conventional, FHA, VA, and jumbo loans, ensuring compliance with company policies and regulatory guidelines.
  • Analyze credit reports, income documentation, and property appraisals to assess borrower risk and determine loan eligibility.
  • Collaborate with 20+ loan officers, processors, and clients to resolve underwriting issues, and provide guidance on required documentation.

Supervising Agent

Globe Life American Income: Schrieber Organization
Troy
04.2024 - 06.2024
  • Developed two training programs for new agents, ensuring all processes were followed correctly.
  • Conducted weekly meetings with team members to review individual goals and objectives.
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.

Education

Bachelor of Arts - Communications

Michigan State University
12.2023

Skills

  • Team leadership and coaching
  • Process improvement
  • Workflow management
  • Performance metrics and reporting
  • Cross-functional communication
  • Training and development

Additional information

  • Pi Sigma Epsilon Business Fraternity
  • LEADERSHIP POSITIONS
  • New Member Chairperson
  • Vice President of Marketing
  • Director of Public Relations

Timeline

Team Lead - Processor Assist

United Wholesale Mortgage
05.2025 - Current

Appraisal Direct Support

United Wholesale Mortgage
09.2024 - 05.2025

Senior Underwriter

United Wholesale Mortgage
08.2024 - 09.2024

Supervising Agent

Globe Life American Income: Schrieber Organization
04.2024 - 06.2024

Bachelor of Arts - Communications

Michigan State University

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