Emma Sorbo
Everett,WA
Summary
Accomplished Supervisor with a proven track record at Sheetz, adept in inventory management and customer service excellence. Skilled in floral design and team training, I excel in high-paced environments, ensuring effective prioritization and superior customer satisfaction. Demonstrates strong leadership and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Florist/Cashier
Cascade Floral Wholesale
Everett, USA
02.2024 - Current
- Inventory management and sales floor responsibilities included resolving orders for purchases, arrangement planning, and assembly of bouquets
- Experience providing helpful customer service and utilizing my knowledge learned to share and assist with sales
- Worked as a trainer for new hires and upheld specific and necessary workplace protocols
Supervisor
Sheetz
Mentor, USA
01.2022 - 08.2023
- Oversaw all business operations including revenue and employee management
- Managed customer requests and complaints
- Handled all employee requests and concerns
- Coordinated with other departments to ensure there was communication and no issues
Assistant Manager
Jersey Mike's
Mentor, USA
10.2020 - 01.2022
- Handled all product and inventory orders
- Warehouse experience in stocking and customer orders from distributors
- Oversaw multiple departments
- Complete customer orders, requests and working with management to handle escalated situations
- In charge of training and hiring processes of new employees
- Worked with upper management to secure day-to-day operations
Material Handler/Shipping and Receiving
Fluke
Everett, USA
09.2018 - 09.2020
- Part ordering through distributors and part management
- Handles Warranty forms and refunds
- Works with escalated customers and situations, to create solutions
- Thrives in team settings
- Driven in high paced environments
Education
Some College (No Degree) - General studies
Everett Community College
Everett, WASkills
- Cashier and cash handling
- Cleaning
- Customer service
- Cooking
- Meal preparation
- Plant care and handling
- Floral design
- Inventory management and ordering
Certification
Driver's License
Food handler's card
Timeline
Florist/Cashier
Cascade Floral Wholesale
02.2024 - Current
Supervisor
Sheetz
01.2022 - 08.2023
Assistant Manager
Jersey Mike's
10.2020 - 01.2022
Material Handler/Shipping and Receiving
Fluke
09.2018 - 09.2020
Some College (No Degree) - General studies
Everett Community College
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