Mya Frantz
Spokane,WA
Summary
Driven Sales Associate with a proven track record at JCPenney, excelling in customer service and sales strategies. Achieved consistent monthly sales targets through exceptional relationship building and persuasive selling, enhancing team performance and customer satisfaction. Skilled in conflict resolution and multi-tasking, demonstrating a flexible approach to meet and exceed employer expectations.
Overview
1
1
year of professional experience
Work History
Sales Associate
JCPenney
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Education
John R Rogers
Spokane, WA05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
- Sales Strategies
- Sales Training
- Order Processing
Timeline
Sales Associate
JCPenney
09.2023 - Current
John R Rogers