Sinceray Williams
Tampa,FL
Summary
Detail-oriented customer service representative skilled in active listening and complaint resolution. Successfully processed transactions and managed customer inquiries, ensuring efficient service and high satisfaction rates.
Overview
2
2
years of professional experience
Work History
Sales Associate
Walgreens
Tampa, FL
07.2025 - 04.2026
- Assisted customers in locating products and provided recommendations based on needs.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out experiences.
- Maintained store appearance by stocking shelves, organizing merchandise, and ensuring cleanliness and proper product placement.
- Promoted store products, services, and loyalty programs to enhance customer experience and drive sales.
Customer Service Representative
Waymore Financial
Tampa, FL
01.2024 - 06.2025
- Providing excellent customer support by responding to inquiries, resolving issues, and ensuring a positive customer experience.
- Assisted customers via phone, email, and in-person communication in a fast-paced environment.
- Handled complaints professionally and worked to resolve concerns efficiently and accurately.
- Processed orders, returns, payments, and account updates while maintaining attention to detail.
- Maintained accurate records of customer interactions and transactions in company systems.
- Processed transactions accurately using in-house software and financial systems.
Education
High School Diploma - Psychology
Hillsborough Community College
Tampa, FL05-2027
High School Diploma -
Brandon High School
Brandon, FL05-2025
Skills
- Sales techniques
- Customer Service
- Client assistance
- Customer Relationship Management
- Customer Satisfaction
- Problem Resolution
- Attention to Detail
- Multitasking
- Active Listening
- Data Entry
- Microsoft Office
Accomplishments
- Delivered excellent customer service in high-volume environments.
- Recognized for reliability and professionalism.
- Quickly adapted to new technology and company produces.
- Successfully balanced employment with college coursework.
Languages
English
Native or Bilingual
Timeline
Sales Associate
Walgreens
07.2025 - 04.2026
Customer Service Representative
Waymore Financial
01.2024 - 06.2025
High School Diploma - Psychology
Hillsborough Community College
High School Diploma -
Brandon High School