Iiyah Jones
Dallas,TX
Overview
4
4
years of professional experience
Work History
Licensed Insurance Agent
GEICO, Government Employees Insurance
Richardson, TX
10.2022 - Current
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs
- Recommended type and amount of coverage based on analyzing customers' circumstances using persuasive sales techniques
- Responding to customer calls swiftly to resolve issues and answer questions
- Efficiently managed policy renewals, ensuring timely processing updates
- Maintained high standards of customer service by building relationships with clients
- Contributed to agency success by consistently meeting or exceeding monthly sales target
- - Active Personal Lines/Property & Casualty License in over 20 states including Texas
Office Administrator
Vonlane
Dallas, TX
09.2021 - 10.2022
- Handle phone calls from passengers
- Creates Attendants and Driver schedules
- Maintain Coach/Bus service orders
- Process invoices
- Monitor traffic areas
- Create/Cancel/Refund passenger reservations
- Create monthly route schedules
- Assign Coaches to each route/city
- Handle escalations via email, phone and online chat
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance for coaches
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
- Skilled in conducting tests and inspections of products, services, or processes to evaluate quality or performance
Customer Service Representative
Charter Communications
Las Colinas, TX
10.2020 - 09.2021
- Troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts
- Provide the support and repair services that keep people connected and informed
- Use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions
- Tech-savvy problem solver who can multitask to repair a variety of services and equipment
- Manage high call volume about service accounts
- Provide desired needs to customers in a timely manner
- Schedule appointments for customers who request tech services
Education
Associates Degree - Biology
01.2021
High School Diploma -
01.2019
Skills
- Quickly acclimate to different environments
- Open to new processes and technologies
- Excellent communication skills
- Flexibility to shift schedule
- Work overtime as needed
- Focus on completing work tasks in a timely manner
- Responsive to competing demands
- Shift priorities
- Manage multiple responsibilities
- Organized
- Time-sensitive tasks
- Perform work accurately
- Microsoft Excel
- Adobe Pro
- Microsoft SharePoint
- Scheduling
- Curriculum Development
- Adobe Captivate
- Active Licensed Personal Lines/Property & Casualty License in over 20 states including Texas
- Technical Support (IT)
- Microsoft Office Suite
- Outlook 365
- Google SpreadSheet
- TDS Portal
- QuickBase
Verifiedcomputerskills
- Microsoft Excel
- Adobe Pro
- Microsoft SharePoint
- Scheduling
- Curriculum Development
- Adobe Captivate
- Computer Networking
- Technical Support (IT)
- Microsoft Office Suite
- Outlook 365
- Google Spreadsheet
- TDS Portal
- QuickBase
Timeline
Licensed Insurance Agent
GEICO, Government Employees Insurance
10.2022 - Current
Office Administrator
Vonlane
09.2021 - 10.2022
Customer Service Representative
Charter Communications
10.2020 - 09.2021