Brenda Reyes
Davenport,FL
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
19
19
years of professional experience
Work History
Licensed Insurance Agent
The Hopwood Company
12.2019 - 11.2023
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained high standards of customer service by building relationships with clients.
- Promoted products and services using upselling and other sales strategies.
Licensed Insurance Agent
Jack Fields Insurance Agency
09.2016 - 08.2019
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Built relationships with clients through active listening to provide excellent service
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
Licensed Insurance Agent
Allstate Insurance
04.2013 - 09.2016
- Provided coverage option information to assist clients in protecting assets
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Collected all premiums on or before effective date of coverage
- Upsold additional products and services after identifying customer needs and requirements
Licensed Insurance Agent
AAA
12.2004 - 09.2012
- Responded to customer calls to swiftly resolve issues and answer questions
- Utilized direct marketing strategies such as mailings and phone contacts to approach potential clients and increase sales
- Worked closely with external partners and members of local community to create continuous client referral sources
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Education
High School Diploma -
Classical High School
Providence, RIGeneral Lines Property And Casualty -
Independent Insurance Agents
Warwick, RISkills
- Excellent communicator with strong time-management and customer needs assessment skills
- Exercise independent judgment, decision- making and problem solving abilities
- Strong customer service skills, with the ability to diffuse difficult situations
- Bilingual English/Spanish with the ability to translate
- Skilled at learning new concepts quickly while working well under pressure
Languages
Spanish
Professional Working
Timeline
Licensed Insurance Agent
The Hopwood Company
12.2019 - 11.2023
Licensed Insurance Agent
Jack Fields Insurance Agency
09.2016 - 08.2019
Licensed Insurance Agent
Allstate Insurance
04.2013 - 09.2016
Licensed Insurance Agent
AAA
12.2004 - 09.2012
High School Diploma -
Classical High School
General Lines Property And Casualty -
Independent Insurance Agents
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