Ija Mitchell
Charlotte,NC
Summary
Results-driven Licensed Insurance Agent with experience in sales, customer service, and account management. Skilled in documentation, reporting, and complaint resolution. Adept at providing service recommendations and maintaining compliance standards. Seeking an opportunity to leverage my expertise in the insurance industry to drive client satisfaction and business growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Tranzact
06.2024 - 01.2025
- Assisted clients in selecting health insurance plans that met their needs
- Provided expert guidance on policy options, benefits, and coverage details
- Maintained compliance with industry regulations and company policies
- Managed client accounts, ensuring accurate documentation and reporting
- Delivered exceptional customer service, resolving inquiries and concerns efficiently
Business Retention Agent
Spectrum(Charter Communications)
09.2022 - 03.2024
- Retained business accounts by resolving client concerns and providing tailored service recommendations
- Analyzed customer needs to upsell or cross-sell services, increasing revenue
- Handled account management tasks, including documentation and reporting
- Assisted in complaint resolution to improve customer satisfaction and retention
Education
High School Diploma -
Bethune Bowman Middle/High School
Bowman, SC06-2021
Skills
- Health Insurance Sales & Advising
- Account Management
- Customer Service Excellence
- Documentation & Reporting
- Complaint Resolution
- Service Recommendations
- Compliance & Regulations
Certification
Health Insurance License: 21212096
Timeline
Licensed Insurance Agent
Tranzact
06.2024 - 01.2025
Business Retention Agent
Spectrum(Charter Communications)
09.2022 - 03.2024
High School Diploma -
Bethune Bowman Middle/High School