I'Jah Sauls
University of Phoenix
Houston,TX
7
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Enrollment Representative
2 Years 9 Months- Support 50+ prospective students weekly through the enrollment lifecycle, including admissions applications, FAFSA completion, and document submission.
- Guide students through onboarding requirements, increasing application completion and enrollment readiness.
- Guided students through onboarding requirements, enhancing application completion and enrollment readiness.
- Verified high school diplomas and accredited college transcripts for compliance with institutional and federal guidelines.
- Manage inbound and outbound communications while accurately documenting interactions in Salesforce and Zendesk CRM systems.
- Tracked student progress from initial inquiry to first course enrollment, supporting student retention and engagement.
- Maintain consistent daily follow-up with current and prospective students through the enrollment process, providing timely- updates, addressing questions, and guiding students through required next steps to support successful enrollment.
Customer Service Specialist
9 Months- Managed 40+ outbound calls daily, facilitating account resolution and payment processing for customers.
- Resolved customer inquiries and provided account updates, contributing to improved customer satisfaction and retention.
- Updated and maintained customer records to ensure accurate documentation and uphold data integrity.
- Maintained and updated customer records, ensuring accurate account documentation and data integrity.
- Directed calls to appropriate departments for efficient issue resolution, enhancing customer experience.
Client Support Representative II
3 Years 9 Months- Processed 25+ medical record (ROI) requests daily, ensuring accuracy, compliance, and timely delivery.
- Managed high-volume incoming requests via phone, fax, mail, and electronic systems, ensuring prompt and accurate processing.
- Ensured full compliance with HIPAA regulations by verifying authorization and safeguarding patient information.
- Led teams to resolve issues and maintain efficient workflow processes.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Resolved client inquiries through effective communication and problem-solving techniques.
Education
Diploma
Skills
FAFSA Guidance & Application Processing
Student Onboarding & Retention
Customer Support (Phone
Chat
SMS
Email)
CRM Systems: Salesforce
Zendesk
Data Entry & Documentation Accuracy
Compliance & Privacy Regulations (HIPAA)
Account Management & Payment Processing
Applicant screening
Data management
75 WPM
Customer service
Service proficiency
Service experience
Telephone communication
Problem solving
Multitasking
Computer literacy
Microsoft office
Telephonic communication
Timeline
Enrollment Representative
University of Phoenix
11.2023 - CurrentRead More
Customer Service Specialist
Eastern Accounts, Colorado
01.2023 - 10.2023Read More
Client Support Representative II
Ciox Health
03.2019 - 12.2022Read More
J. Frank Dobie High School
Diploma
Read More