Ijanea mcknnie
Summary
Professional with strong background in customer engagement and telephone-based communication. Adept at problem-solving and handling customer inquiries efficiently, ensuring satisfaction and retention. Emphasizes collaboration and adaptability in fast-paced environments while maintaining focus on achieving results. Skilled in active listening, persuasive communication, and relationship building, contributing to team success and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Telemarketer
Solar Energy
Los Angeles, CA
08.2023 - 02.2026
- Engaged potential customers through outbound calls to promote solar energy solutions.
- Educated clients on benefits of solar energy, addressing inquiries and concerns effectively.
- Utilized CRM software to document customer interactions and track lead progression.
- Collaborated with sales team to refine outreach strategies and improve conversion rates.
- Developed and maintained strong customer relationships to enhance retention and satisfaction.
- Analyzed customer feedback to identify trends and inform product recommendations.
- Trained new telemarketers on best practices for effective communication and sales techniques.
Field Service Technician
Base Inc
Los Angeles, CA
02.2016 - 05.2023
- Diagnosed and repaired equipment malfunctions to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance inspections, identifying potential issues before escalation.
- Trained junior technicians on operational procedures and equipment handling best practices.
- Assisted in implementing process improvements that enhanced service efficiency and response times.
- Collaborated with cross-functional teams to streamline service workflows and enhance communication.
- Developed troubleshooting guides for common technical issues, improving resolution time for field staff.
Education
Psychology
Palomar College
San Marcos, CA06-2028
Skills
- Goal oriented
- Performance tracking
- CRM software
- Script adherence
- Call handling
- Customer service
- Attention to detail
- Adaptability and dependability
- Reliable and punctual
- Verbal and written communication
- Professional communication
- Customer engagement
- Inbound and outbound calls
- Relationship building
- Outbound and inbound calls
- Data entry
- Stress tolerance
- Outbound calling
Timeline
Customer Service Telemarketer
Solar Energy
08.2023 - 02.2026
Field Service Technician
Base Inc
02.2016 - 05.2023
Psychology
Palomar College