IJon Williams
Newark,DE
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant
Khan Pediatrics Inc
Newark , DE
03.2022 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
Collections Agent
Simm Associates
Newark , DE
05.2018 - 07.2021
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
Cashier
Walmart
Eddy Stone , Pa
02.2016 - 10.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Dawn Career Institute
Wilmington, DE06-2020
High School Diploma -
Chester High School
Chester, PA06-2017
Skills
- Immunization Administration
- Patient Relations
- Quick problem solver
- Payment Collection
- Complaint resolution
- Data Collection
- Inbound and Outbound Calling
- Appointment Scheduling
Timeline
Certified Medical Assistant
Khan Pediatrics Inc
03.2022 - Current
Collections Agent
Simm Associates
05.2018 - 07.2021
Cashier
Walmart
02.2016 - 10.2017
Dawn Career Institute
High School Diploma -
Chester High School