IKAR MOHAMED ADDE
Rochester,MN
Summary
Energetic and bilingual canidate dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
6
6
years of professional experience
Work History
Transportation Driver
Kids On The Go Usa Inc. Transportation
2022.11 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Assisted passengers with moving and securing baggage and engaged in conversations with passengers to ensure satisfaction.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to ensure safety requirements.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Daycare Teacher
Bright horizons Daycare
2019.06 - Current
- Sanitized toys and play equipment each day to maintain and establish safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance, integrity and honesty.
- Consulted with parents to build and maintain positive support networks and ensured excellent service to continue education strategies.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Customer Service Cashier
Kohls
2018.11 - 2019.04
- Resolved customer complaints and maintained clean and tidy checkout area to ensure safety and present a professional work area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Food Service Worker
Clinic
2017.03 - 2017.08
- Providing excellent service to establish customer satisfaction
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Greeted customers at counter to fulfill requests and answer questions.
Customer Service Associate
Toys R Us
2016.03 - 2017.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Desk
Shefa Home Care
2015.04 - 2016.01
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Educated guests on home care security features and instructed on important information regarding safety processes and procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Arts - Liberal arts and sciences
Rochester Community And Technical College
Rochester, MN06.2022
High School Diploma -
Mayo High School
Rochester, MN05.2018
Skills
- Bilingual
- Adult AED and CPR
- Safety Procedures
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Excellent Communication Skills
Languages
somali
Native or Bilingual
English
Native or Bilingual
Timeline
Transportation Driver
Kids On The Go Usa Inc. Transportation
2022.11 - Current
Daycare Teacher
Bright horizons Daycare
2019.06 - Current
Customer Service Cashier
Kohls
2018.11 - 2019.04
Food Service Worker
Clinic
2017.03 - 2017.08
Customer Service Associate
Toys R Us
2016.03 - 2017.02
Desk
Shefa Home Care
2015.04 - 2016.01
Associate of Arts - Liberal arts and sciences
Rochester Community And Technical College
High School Diploma -
Mayo High School
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