Heidy Diaz
Levittown,NY
Summary
Dynamic professional with a proven track record in staff management and safety protocols, honed at Quest Diagnostics and other notable employers. Expert in leveraging data analytics and teamwork to enhance operational efficiency and safety. Skilled in bilingual communication and training, consistently achieving significant improvements in team productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Medical Transportation Driver
Quest Diagnostics
Melville, NY
08.2023 - Current
- Handled hazardous materials following strict safety protocols.
- Ensured that all collected specimens were stored properly and securely.
- Delivered collected specimens promptly to designated laboratories for analysis.
- Completed day-to-day duties accurately and efficiently.
Data Collection Clerk
United States Postal Service, USPS
Bethpage, NY
09.2019 - 04.2024
- Supported office clerical functions using word processing and other software, email and office machines.
- Coordinated with other departments to ensure successful completion of projects.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Performed data entry and filing of documents into the organization's records system.
- Organized information by using spreadsheets, databases or word processing applications.
Supervisor
Darden Restaurants-Red Lobster
Carle Place, NY
02.2013 - 08.2019
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Analyzed financial activities of department to share budgetary input with managers.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Certified Phlebotomy Technician - Phlebotomy
Nassau Community College
Garden City, NY12-2024
Certified EKG Technician - Electrocardiography
Nassau Community College
Garden City, NY12-2024
High School Diploma -
North Shore High School
Glen Head, NY06-2012
Skills
- Data analytics
- Attention to detail
- Safety protocols
- Staff management
- Complex Problem-solving
- Training and mentoring
- Health and safety regulations
- Multitasking Abilities
- Teamwork and collaboration
- Bilingual
Timeline
Medical Transportation Driver
Quest Diagnostics
08.2023 - Current
Data Collection Clerk
United States Postal Service, USPS
09.2019 - 04.2024
Supervisor
Darden Restaurants-Red Lobster
02.2013 - 08.2019
Certified Phlebotomy Technician - Phlebotomy
Nassau Community College
Certified EKG Technician - Electrocardiography
Nassau Community College
High School Diploma -
North Shore High School
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