IKE FERGUSON
Logistics
Union City,GA
Summary
Forward-thinking skilled team leader and operations specialist at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Lead Operations Specialist
GXO Logistics
Union City, GA
04.2023 - Current
- Tracked and analyzed reports to determine needed improvements.
- Generated reports of findings to help management with making key decisions.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Motivated and trained employees to maximize team productivity.
- Directed associate warehouse teams to process inbound, verification and outbound shipments with speed and accuracy.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Collected truck drivers and customers feedback and made business adjustments to improve retention and satisfaction.
- Enhanced operational performance by daily on-time shipment and reduced labor expenses by developing and optimizing standard practices.
Quality Assurance Auditor
GXO LOgistics
Union City, GA
03.2022 - 04.2023
- Completed timely quality reports highlighting deficiencies, discrepancies and recommending corrective actions.
- Implement, maintain and verify compliance to various international quality standards and administer training on standards.
- Responsible for reviewing and documenting audit findings of third party compliance with work standards as required by Third Party service level Agreement.
- Performed continuous random audit on Boxes and HTS wooden pallets for damages.
- Verified work accomplished by external company contractors, vendors and repair facilities met and exceeded applicable quality audits. (R.M.A)
- Participation in special projects or performs duties in other areas as requested by management.
- Assists in formulating and coordinating departmental level quality processes.
- Collaborate closely with quality, inbound and outbound supervisors to promote team-oriented approach in daily activities.
- Reviewed verifiers procedures and formally presented audit findings to management with recommended remediation to issue.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
Quality Inspector
Super Giants Marts
Atlanta, GA
01.2020 - 03.2022
- Monitored performance and generated reports detailing quality of product and defect rates.
- Monitor and upholds safe operating procedures and clean area mandates to meet regulatory requirements.
- Performed daily inspection rounds throughout Aisles to check on all equipment and groceries.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to management and C.E.O collaborating to identify issue roots and rectify problems.
- Located and investigated concerns from customers and helped management implement corrective actions.
- Facilitate investigations into customer complaints and recommend responses.
Mining Engineer
Goldfields Ghana Limited
Tarkwa, Western , Western Region, Gh
07.2012 - 11.2019
- Performed thorough risk assessments on long-term and short-term mine plans and designs.
- Lubricating and performing regular safety checks on equipment.
- Used Reach truck and Forklift to pull-down and put-away mining equipment.
- Prepared reports and attended meetings with other colleagues to receive current information on pending legislation and environmental regulations.
- Developed estimates to determine comprehensive project costs and financial reports to monitor ongoing costs at sites.
- Adhered to state and federal regulations when planning environmentally-sound extraction of natural resources.
- Conducted surveys and devised drawings of mine layouts to prepare shots for mining operations.
- Identifying workplace safety hazards
- Trained crew members in safe operation of equipment.
Education
Bachelor of Science - Drilling And Blasting
University of Mines And Technology
Tarkwa, Ghana08.2008
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything is hard before it is easy.
unknown
Skills
- Logistics expertise
- Problem-Solving
- Teamwork and Collaboration
- Data Entry
- Decision-Making
- Multitasking Abilities
Timeline
Lead Operations Specialist
GXO Logistics
04.2023 - Current
Quality Assurance Auditor
GXO LOgistics
03.2022 - 04.2023
Quality Inspector
Super Giants Marts
01.2020 - 03.2022
Mining Engineer
Goldfields Ghana Limited
07.2012 - 11.2019
Bachelor of Science - Drilling And Blasting
University of Mines And Technology
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