Ikeenma Jones
Bayonne
Summary
Dedicated administrative professional with over 10 years of experience enhancing operational efficiency and delivering exemplary customer service. Proven ability to manage data and case workflows while maintaining organization and strong communication. Committed to supporting company goals through proactive multitasking and leadership in administrative functions.
Overview
18
18
years of professional experience
Work History
Assistant Family Service Worker 1
Department of Children and Families (DCF)
Jersey City
09.2025 - Current
- Conducted field audits to evaluate and assess client situations, enhancing service delivery.
- Provided supportive visits under case worker supervision to assist clients effectively.
- Transported clients to appointments and visits, promoting timely access to essential services.
- Executed operational tasks to support team efforts, upholding service quality standards.
Timekeeping and Outreach Supervisor
NADAP
New York
03.2024 - 08.2026
- Trained post-placement coordinators and timekeeping staff, enhancing operational efficiency through improved skills.
- Executed quality assurance evaluations of data entry tools, ensuring accuracy and reliability in timekeeping processes.
- Evaluated staff performance to identify and address key improvement opportunities, fostering a culture of continuous development.
- Delivered project orientation and role-specific training on departmental procedures to new hires.
- Conducted interviews and recommended candidates for key roles.
- Monitored retention services to enhance client engagement in achieving goals.
Senior Administrative Assistant
NADAP
New York
07.2020 - 03.2024
- Streamlined office operations by providing comprehensive administrative support that improved staff productivity.
- Facilitated strategy development for optimizing office procedures, resulting in enhanced workflow efficiency.
- Established detailed processes that improved accuracy and efficiency in administrative tasks.
- Assisted in developing and implementing improved administrative procedures.
- Executed an organized record filing system to enhance document management efficiency.
- Maintained spreadsheets and databases for tracking, analyzing, and reporting performance data.
- Created and updated records to ensure document compliance and efficient correspondence routing.
Administrative Assistant
NADAP
New York
03.2017 - 07.2020
- Coordinated onboarding for 7 new administrative assistants, ensuring understanding of office policies and front-desk protocols.
- Developed step-by-step training manuals for data entry systems, minimizing initial user errors and enhancing user experience.
- Answered and directed incoming calls on a multi-line phone system, greeting visitors to create a welcoming environment.
Work Readiness Instructor
FEDCAP
Brooklyn
06.2015 - 11.2016
- Delivered classroom instruction in computer literacy, job search techniques, life skills, and money management to equip learners with essential workforce skills.
- Developed workforce training programs to improve organizational efficiency and worked with case management staff to facilitate job search and placement maximizing retention for the client.
- Delivered private instruction to adult learners in a variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Conducted group activities to build self-esteem and motivation for training completion while improving communication skills.
- Welcomed clients at reception, ensuring a positive first impression., providing knowledgeable assistance to enhance their experience.
Administrative Assistant
FEDCAP
New York
01.2013 - 06.2015
- Greeted and directed 50 to 75 visitors and clients weekly, enhancing reception experience.
- Executed clerical tasks, including copying, faxing, scanning, and mail distribution, supporting office operations.
- De-escalated client conflicts to maintain a safe reception environment.
- Distributed Metrocards daily to eligible clients, maintaining accurate documentation of serial numbers and funds.
Case Management Associate
MetroHealth Plus
New York
01.2011 - 03.2012
- Developed and implemented comprehensive case management plans addressing client needs and goals, ensuring alignment with healthcare standards.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and document patient interactions and interventions in a database.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Coordinated support services for patients and families to enhance communication and care delivery while fostering collaboration among social workers, therapists, hospital staff, and patients.
- Evaluated treatment plans against individual goals and healthcare standards and coordinated patient scheduling, check-in, check-out, and billing payments.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Collaborated with an interdisciplinary team to determine the timely delivery of services.
- Monitored client progress and tracked services to provide timely crisis interventions and support.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
Patient Service Coordinator
SPTNY
New York
04.2008 - 05.2011
- Verified insurance and benefits coverage, collected forms and co-pay to streamline registration process and ensure readiness for patient appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan and drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Conducted outreach initiatives to engage patients in scheduling appointments, enhancing follow-up on health maintenance and ensuring continuity of care.
- Administered billing functions to maintain profitability and meet compliance, quality, and productivity standards.
- Administered billing functions to ensure profitability while meeting compliance and productivity standards.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH09-2025
Associate of Applied Science - Health Care Office Administration
ASA College
Brooklyn, NY10-2007
Skills
- Case assessment
- Client documentation
- Service coordination
- Data management
- Customer service
- Time management
- Microsoft Office Suite
- Organizational skills
- Leadership
- Problem-solving
- Conflict resolution
- Communication skills
- Interpersonal relations
- Attention to detail
- Performance under pressure
- Adobe software
- Performance under pressure
Timeline
Assistant Family Service Worker 1
Department of Children and Families (DCF)
09.2025 - Current
Timekeeping and Outreach Supervisor
NADAP
03.2024 - 08.2026
Senior Administrative Assistant
NADAP
07.2020 - 03.2024
Administrative Assistant
NADAP
03.2017 - 07.2020
Work Readiness Instructor
FEDCAP
06.2015 - 11.2016
Administrative Assistant
FEDCAP
01.2013 - 06.2015
Case Management Associate
MetroHealth Plus
01.2011 - 03.2012
Patient Service Coordinator
SPTNY
04.2008 - 05.2011
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Associate of Applied Science - Health Care Office Administration
ASA College