KANISHA GORDON

Conscientious Service Worker known for high productivity and efficient task completion. Specialized in customer service, crisis management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive outcomes in challenging environments.

CPR Certified (AHA)

SORA License (Security)

• Possesses a positive, energetic and professional attitude.
• Achieving goals, creative/strategic thinking and problem solving
• Demonstrated ability to work and perform at the highest standards in complex and demanding environments.
• Excellent ethics, hardworking, focus minded and sound organizational ability.

Direct Support Professional, Devereux, Pennington NJ 04/2018-07/2022

• Accompany individuals on community outings, medical appointments, and other activities.
• Supervise, coach, and assist individuals in achieving their goals for daily living skills, such as food preparation, cooking, cleaning, and shopping.
• Supervise the planning, implementation, and documentation of programs designed to meet the social, emotional, physical, and personal needs of individuals.
• Plan and participate in community-based jobs, volunteer opportunities, and outings for our individuals to be involved with.
• Develop and implement plans for individuals to achieve greater independence, their daily goals, and community integration.
• Assist with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.

Respite Caregiver, Eastern Seals, Charlotte, NC 05/2017-01/2018 

• Prepared meals according to specific diets; maintained client logs with records of behavior and activities.
• Assisted in daily living and hygiene tasks including dressing, feeding, nail trimming and bathing; administered daily medications to the clients.
• Provided respite care on a planned or emergency basis during the day, assisted patients with dressing and bathing, and recreation and therapy activities.
• Updated patient family members on condition of their loved ones and progress as necessary.
• Provided emergency support to patients and facility staff as needed; wrote progress reports regarding clients' objectives and goals.
• Reported all suspicions of child abuse, child endangerment or risking taking behavior and engaged in recreational and skill building activities toward the clients' interests.

Assistant Manager, Hair Issues Beauty Salon Charlotte, NC 12/2015-05/2017

• Oversaw appointment books to ensure that all appointments are in check and that follow- up have been made.
• Greeted clients and assisted them in determining their needs for salon services.
• Provided detailed information regarding available services and procedures and their costs and time durations.
• Assigned staff members to clients, based on member expertise and clients’ specific needs.
• Engaged clients in conversation to get them interested in the salon’s retail products.

Assistant Manager/Lead Teacher Young Celebrities Child Care Center Ewing, NJ 04/2010-09/2015

• Supported academic learning for a group of young people concentrating on the topic.
• Effectively handled consumers by determining their needs, gaining their trust fast, handling challenging situations, and finding efficient solutions to issues.
• Assisted the front desk employee directly and maintained attendance for the youth after-school program.
• Planned activities that would stimulate growth in language, social and motor skills.

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action.
• Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.
• Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport.