Dylene Mendez
Millville,NJ
Summary
Dynamic professional with a proven track record at the New Jersey Department of Children and Families, excelling in case workflow management and client support. Skilled in resource coordination and issue resolution, I effectively developed individualized family plans, ensuring timely access to essential services while fostering strong relationships with clients. satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Assistant Family Service Worker 1
New Jersey Department of Children and Families
Salem, NJ
11.2024 - Current
- Conduct home visits to assess family dynamics and needs.
- Safeguard children through risk identification and execution of protective measures and enhancement strategies.
- Guide clients through transition to independent living within community.
- Cultivate and sustain strong relationships with families through effective issue resolution and timely responses to phone inquiries.
- Collaborate with social workers to support patients.
- Develop individualized plans for families based on their specific needs.
- Assist families with access to resources, such as food stamps and housing assistance.
- Discuss eligibility requirements for different services to help families gather required information and documentation.
- Perform administrative tasks such as filing documents, preparing reports.
Counselor Aide
Center For Family Service
Gloucester, NJ
05.2021 - 02.2024
- Collaborated with medical staff to coordinate medication management for clients.
- Communicated with patients with compassion while keeping medical information private.
- Provided crisis intervention services when needed.
- Performed administrative tasks such as scheduling appointments and ordering supplies.
- Prepared reports, invoices, letters, and medical records using word processing, spreadsheet, or other software applications.
- Complied with facility regulations by promoting highest level of care and service to each and every patient.
- Provided transportation services for clients attending appointments or other activities outside the facility.
- Arranged hospital admissions for patients as required.
- Interviewed patients to complete case histories and intake forms.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Collaborated with staff to improve overall patient care and response times.
- Organized, distributed and replenished office supplies to keep department running efficiently.
Medical Billing Specialist
Complete Care Medical Inc.
Wildwood / Cape May Court House / Vineland , NJ
03.2017 - 02.2021
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Manuel Garcia Perez
Puerto Rico05-2008
Skills
- Case workflow management
- Issue resolution
- Client support
- Resource coordination
- Time management abilities
- Teamwork and collaboration
- Professionalism
Languages
Spanish
Professional
Timeline
Assistant Family Service Worker 1
New Jersey Department of Children and Families
11.2024 - Current
Counselor Aide
Center For Family Service
05.2021 - 02.2024
Medical Billing Specialist
Complete Care Medical Inc.
03.2017 - 02.2021
High School Diploma -
Manuel Garcia Perez
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