IKEISHA THOMAS
Houston
Summary
Looking to provide my work ethic to help better the company as well as myself.
Overview
7
7
years of professional experience
Work History
Registration Intake Specialist (Seasonal)
Legacy Support Services Group Inc (FEMA)
08.2024 - 03.2025
- Responsible for receiving files and processing applicants who were impacted by natural disasters that occurred within the US and US Territories for personal property and Housing assistance that may have been lost due to the natural disasters.
- General duties consist of handling back to back calls and processing applications for assistance with replacing items lost or property that may have been destroyed in emergency circumstances.
- Educated applicants on approvals or denials once applications had been received and processed and offered/provided instructions on how to appeal any denial decisions that may have been rendered.
Trainer
Foundever
09.2022 - 05.2024
- Facilitated in a virtual classroom teaching newly hired agents for USAA client. Provided training development skills to help agent learn the roles of being a front line insurance specialist. Educated the agents on how to properly handle their calls, use required systems needed to perform their job task and learn policies and procedures to properly meeting metrics for performing their job.
- Handled 20-30 agents per classroom training. Maintained attendance, time keeping and schedules for all required agents. Helped agents advance to the next level of training and move forward to production successfully.
Chat Support
Sutherland Global Services
06.2018 - 03.2022
- Provided daily chat support to Verizon customers who needed assistance with their telecommunications accounts, bill payments, account updates and questions
- Handled multiple chats at a time to assist customers in a timely manner
- Operated multiple systems and computer screens efficiently daily
Education
Diploma -
GULF SHORES ACADEMY
HOUSTON, TX06.2002
Skills
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Typing efficiency
Licensing Certifications
Property and Casualty Adjuster License
Timeline
Registration Intake Specialist (Seasonal)
Legacy Support Services Group Inc (FEMA)
08.2024 - 03.2025
Trainer
Foundever
09.2022 - 05.2024
Chat Support
Sutherland Global Services
06.2018 - 03.2022
Diploma -
GULF SHORES ACADEMY
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