Jacklyn Orozco
Houston
Summary
Customer service professional dedicated to guiding disaster survivors through the FEMA registration process. Strong communication and problem-solving skills facilitate accurate data management and effective issue resolution, fostering positive relationships and ensuring timely assistance.
Overview
18
18
years of professional experience
Work History
registration intake specialist
TTEC
REMOTE
10.2024 - 08.2025
- The Registration Intake Specialist plays a crucial role in assisting individuals affected by disasters by guiding them through the Federal Emergency Management Agency (FEMA) registration process.
- This position involves collecting and verifying applicant information, providing accurate details about available disaster assistance programs, and ensuring a smooth intake process for those in need.
- Assisted disaster survivors by providing compassionate support and guidance through FEMA registration process, ensuring clarity and confidence in their applications.
- Collected and input applicant information, including personal details and disaster-related damages, into FEMA's system, facilitating accurate processing and timely assistance.
- Verify Eligibility: Ensure applicants meet eligibility requirements for FEMA assistance and inform them about the necessary documentation needed for verification.
- Educated applicants about available FEMA assistance options, including housing aid and financial grants, enhancing their understanding of support resources.
- Resolve Application Issues: Assist in troubleshooting issues related to application errors, missing documentation, or other registration concerns.
- Coordinate with FEMA Officials: Collaborate with FEMA representatives, local agencies, and nonprofit organizations to ensure applicants receive the support they need.
Customer Service
Pro Carpet Solutions.
Houston
01.2018 - 09.2024
- Addressed customer complaints and issues swiftly, leading to increased customer satisfaction.
- Developed strong rapport with customers resulting in high satisfaction and repeat business.
- Leveraged strong communication skills to deliver exceptional customer service and support, enhancing overall customer experience.
- Handled high volume of customer inquiries, ensuring timely and professional responses.
- Resolved escalated customer service issues efficiently and effectively.
Car Buyer/dispatcher/data Entry
Houston Auto Recyclers.
Houston
02.2013 - 03.2018
- Purchased vehicles from insurance companies, tow companies, charities, private parties, and auto auctions. Performed data entry tasks, inputting vehicle information into the system, making copies, and faxing documents using Excel, Word, and Outlook.
- Assigned loads to drivers based on designated routes and locations, optimizing driver efficiency and ensuring timely deliveries. Prepared and updated daily route schedules, ensuring completion via driver check-in process. Engaged with customers to address inquiries and reported driver performance issues to management for resolution.
- Provided excellent customer service to walk-in customers, processing titles and identification cards. Entered accurate vehicle and customer information into the system, printed checks and prepared bills of sale upon vehicle inspection and agreement on price. Coordinated transportation and delivery schedules for purchased vehicles, resolved customer inquiries, and updated inventory listings.
- Negotiated purchase agreements with sellers to secure optimal pricing.
- Monitored inventory levels and placed orders for additional stock when necessary.
- Resolved discrepancies in invoices and deliveries, ensuring accuracy in billing and inventory.
Call Center Representative
Lkq corp.
Houston
09.2015 - 11.2015
- Demonstrated outstanding communication skills, consistently receiving positive feedback from customers.
- Met and exceeded monthly performance targets, showcasing resilience and adaptability in fast-paced environment.
- Facilitated 50+ customer interactions daily, resolving issues efficiently and maintaining professionalism.
- Trained new team members on company processes, contributing to improved overall team performance.
Cashier
Olga's Clothing.
Houston
05.2007 - 08.2009
- Processed customer transactions efficiently and accurately to maintain positive shopping experience.
- Provided exceptional customer service by responding to inquiries and resolving issues promptly.
- Handled cash handling responsibilities including counting, balancing and preparing deposits.
- Supported team members with stocking, cleaning and organizing to ensure store operation efficiency.
Education
DIPLOMA -
Nimitz high school
Houston05-2009
Skills
- Disaster recovery
- Crisis management
- Eligibility review
- Data management accuracy
- Customer service
- Inbound call handling
- Time management
- Attention to detail
- Microsoft Excel
- Microsoft Word
- Computer literacy
- Analytical skills
- Problem-solving
- Communication
- Team collaboration
- Interpersonal
- Adaptability
- Conflict resolution
- Multi-tasking
- Follow-up skills
- Records maintenance
- Critical thinking skills
Languages
- Spanish, Native
- English, Fluent
Timeline
registration intake specialist
TTEC
10.2024 - 08.2025
Customer Service
Pro Carpet Solutions.
01.2018 - 09.2024
Call Center Representative
Lkq corp.
09.2015 - 11.2015
Car Buyer/dispatcher/data Entry
Houston Auto Recyclers.
02.2013 - 03.2018
Cashier
Olga's Clothing.
05.2007 - 08.2009
DIPLOMA -
Nimitz high school