Brenda Sayon

• Provided initial evaluations for new applicants, gathering pertinent information and screening candidates.
• Managed new patient intake calls and reviewed applicant documentation.
• Assisted individuals in applying for benefits and verified the current statuses of FEMA applications.

• Responsibilities:
• - Hiring, training, and managing staff to effectively address customer service inquiries.
• - Establishing and exceeding performance targets by delivering exceptional customer service and fostering team motivation through key performance indicators.

• Demonstrated prospective tenant’s apartments and maintained communication with potential tenants through phone, text, and email.
• Engaged in discussions regarding occupancy terms, rental criteria, apartment amenities, and property features.
• Provided guided tours of the property.
• Coordinated move-in and move-out processes for both new and existing residents.
• Proficiency in Entrata, Onesite, and property management software programs, including Bluemoon software.
• Expertise in marketing, rent payment intake, collections, and PTP Promise to pay reminders.

• Responsibilities:
• - Customer greeting and interaction
• - Question and inquiry resolution
• - Cash register operation and financial transaction management

Achievements:

- Successfully guided customers to merchandise within the store, contributing to sales growth.

- Developed a strong foundation in sales and customer service practices.